Senior Application Analyst - Epic Client Systems Administrator (Remote)

Vanderbilt University Medical Center•Nashville, TN

2d•Remote

About The Position

The Senior Epic Client Systems Administrator (Sr. ECSA) supports Epic Web & Service server technologies across Vanderbilt Health’s enterprise Epic environment. The role independently handles day-to-day operations, break/fix support, configuration, maintenance, upgrades and updates, documentation, and participation in the on-call rotation. The position supports Interconnect, MyChart, Web BLOB, Business Continuity Access (BCA), Epic Print Service (EPS), and Hyperspace Web, as well as related ECSA technologies such as Hyperdrive Local, Epic Satellite, reverse proxy, System Pulse, Kuiper, FIPS digital signing, EpicCare Link, Welcome Web, and CareEverywhere. Strong Interconnect experience and the ability to support the full range of Web & Service technologies are important. The role performs a significant share of weekly and monthly Epic Special Updates and upgrades, including scheduled evening and weekend work. This role is available for remote work from most US locations. The position requires a bachelor’s degree, at least three years of hands-on Epic Client Systems Administration/Web & Service server experience in a production enterprise Epic environment, and at least two current Epic ECSA certifications. The posting also lists a five-year experience level.

Requirements

At least 3 years of hands-on Epic Client Systems Administration/Web & Service server experience in a production, enterprise Epic environment.
At least two current Epic ECSA certifications in good standing.
Strong Epic Interconnect experience, including administering, building, monitoring, and troubleshooting production Interconnect.
Experience supporting the full range of ECSA Web & Service server technologies and related ECSA technologies, including Hyperdrive Local and Epic Satellite.
Experience with Epic upgrades and weekly/monthly Special Updates, including build, testing, and validation.
Experience using Kuiper to deploy Special Updates, upgrades, and configurations, including Hyperdrive Local deployments.
Ability to support the on-call rotation and scheduled evening/weekend Special Update and upgrade work.
Experience troubleshooting Windows Server/IIS-hosted Epic Web & Service components, certificates, and connectivity.
Strong organization skills, including the ability to manage multiple concurrent tasks and deadlines, track work accurately, and follow through.
Strong documentation skills and experience working under formal change management.
Bachelor’s degree.
Epic certifications are listed in order of preference: Web and Service Server Administration: Interconnect; Web and Service Server Administration: MyChart; Web and Service Server Administration: Web BLOB, Business Continuity Access, and Epic Print Service; Web and Service Server Administration: Hyperspace Web; Hyperspace Deployment Administration: Client Access to Hyperspace.

Nice To Haves

Additional Epic ECSA certifications beyond the two required.
MyChart administration experience.
Interconnect API experience, including testing and calling Interconnect services such as REST/FHIR.
Experience making API calls to Kuiper and System Pulse.
Splunk experience searching and analyzing System Pulse data, Interconnect logs, and other log data.
Scripting and automation experience, particularly PowerShell.

Responsibilities

Independently support Epic ECSA technologies, including day-to-day operations, break/fix, configuration, maintenance, upgrades and updates, and documentation.
Administer, build, monitor, and troubleshoot production Epic Interconnect.
Support the full range of ECSA Web & Service technologies, including Interconnect, MyChart, Web BLOB, BCA, EPS/Epic printing, and Hyperspace Web.
Support related ECSA technologies, including Hyperdrive Local, Epic Satellite, reverse proxy, System Pulse, Kuiper, FIPS digital signing, EpicCare Link, Welcome Web, and CareEverywhere.
Participate in Epic upgrades and weekly/monthly Special Updates, including build, testing, and validation.
Use Kuiper to deploy Special Updates, upgrades, and configurations, including Hyperdrive Local deployments.
Participate in the on-call rotation and scheduled evening/weekend Special Update and upgrade work.
Troubleshoot Windows Server and IIS-hosted Epic Web & Service components, certificates, and connectivity.
Manage concurrent tasks and deadlines, track work accurately, follow through, document work, and operate under formal change management.