Clinical Application Analyst II - Epic Acute Care (Epic Clindoc, Orders, ASAP, and Stork)

Stanford Health Care•Palo Alto, CA

About The Position

The Clinical Application Analyst II represents the core operational and build capacity of the Applications team. The role implements, administers, and supports assigned systems under minimal guidance from senior team members, and requires a good understanding of Epic or other clinical system modules, ancillary systems, and health system operations. Analyst IIs independently build, test, and support applications; contribute to projects; and execute assigned work with a high degree of independence. They continue to develop technical depth through self-directed training, certification, and other development activities. The position supports Epic acute-care applications, including Clindoc, Orders, ASAP, and Stork. It provides tier-2 application support, performs production monitoring, resolves incidents, and leads small- to medium-complexity upgrades and workflow enhancements. The analyst configures and maintains applications, documents workflows and procedures, collaborates with IT teams and stakeholders, and supports the development of junior team members. The role also calls for practical use of approved AI-enabled tools with appropriate human review.

Requirements

At least 2 years of progressively responsible, directly related work experience, consistent with the expected 2–3-year progression from Application Analyst I.
Competent Microsoft Office skills, including PowerPoint, Excel, Word, and Visio.
Ability to diagnose and resolve routine and moderately complex technology problems.
Ability and desire to learn to resolve specialized and advanced technology problems.
Working AI literacy, including practical use of approved AI-enabled tools in daily build and support work and sound judgment about their appropriate use and limitations.
Self-directed approach to skill-building, training, and certification, with a focus on continued growth and development.
Ability to establish tasks and activities associated with an intended outcome and timeline.
Ability to act consistently with available facts, constraints, and anticipated consequences.
Ability to communicate tactfully and professionally with coworkers and clients.
Ability to choose courses of action, develop appropriate solutions, and reach conclusions effectively.
Ability to develop new skills and teach others.
Ability to collaborate and build consensus with stakeholders.
Ability to understand, interpret, and follow operational standards, policies, and procedures.
Ability to identify risks and issues and develop solutions to new and unfamiliar challenges.
Ability to analyze data, draw conclusions, and interpret results.
Ability to communicate concepts clearly and concisely to management and cross-functional teams verbally, in writing, and through pictures or diagrams when appropriate.
Knowledge of current issues and trends in health care and clinical operations.
Knowledge of Epic and/or Sectra software and other information systems, clinical software, and computer applications used in a health care setting.
Epic certification within 60 days.
A bachelor's degree is preferred in Information Technology, Computer Science, Business or Health Administration, Management Systems, Technology, Health Information Management, or a directly related field from an accredited college or university.
Candidates may substitute five years of work experience in a healthcare or general office setting, in addition to two years of analyst experience, for the degree requirement.

Nice To Haves

Bachelor's degree in a relevant field from an accredited college or university.

Responsibilities

Provide tier-2 support for application incidents reported through the help desk, including 24/7 on-call coverage as required.
Perform daily monitoring of applications in production use.
Own low- to medium-complexity issues and liaise between customers and other support staff to facilitate resolution.
Lead small- to medium-complexity software upgrades and workflow enhancements, including design, build, and testing.
Independently build, configure, and maintain applications within the assigned scope, with minimal oversight.
Conduct peer reviews of teammate configuration builds and provide feedback or identify concerns.
Modify tables and master files and make additions and changes in accordance with departmental processes.
Implement changes using documented procedures that comply with department policies, and update procedure documentation as processes evolve.
Assist senior team members with developing and maintaining requirements, specifications, and test cases for new or enhanced functionality.
Analyze workflows and system issues, using judgment to develop and recommend solutions within assigned areas.
Document routine and complex workflows and support activities using established templates and standards.
Work with and mentor junior staff in documenting workflows.
Provide analytical assistance to junior team members resolving incidents, maintenance items, and enhancement requests.
Coordinate application support with Infrastructure, Integration, Enterprise Analytics, the help desk, and other IT teams.
Contribute independently to projects and execute assigned work with minimal direction.
Participate in team and cross-team meetings, document decisions, outcomes, and next steps, and communicate them to relevant team members.
Pursue technical development through training, certifications, and stretch assignments.
Use approved AI-enabled tools thoughtfully to improve support and build work, with appropriate human review.
Stay current on emerging capabilities in Epic, Sectra, clinical applications, and adjacent technologies, and bring forward ideas for applying them.