EPIC Application Specialist-ClinDoc & ASAP
About The Position
Responsible for supporting users of clinical information systems during project implementation and ongoing production use. The position coordinates planning, design, development, system build, implementation, communication, maintenance, and evaluation of functionality for clinical and non-clinical information systems. It also supports research and development of training programs, needs assessments, and consultation to help staff across the organization adapt and optimize EHR systems. The role requires attending vendor training and achieving and maintaining Epic ASAP and ClinDoc certification on designated EHR modules. The specialist participates in all phases of project management and provides direct user training as assigned. Accountabilities include EHR application build, testing, analysis, and implementation; employee and physician training; training for upgrades and process changes; and EHR optimization initiatives.
Requirements
- Bachelor’s degree.
- Minimum of 1 year of experience in EHR support.
- Minimum of 2 years of proven experience delivering training programs in a healthcare environment.
- Must be certified in Epic ASAP modules.
- Knowledge of Epic systems, data structures, and application software.
- Ability to use Microsoft Office applications to produce and manage training materials.
- Knowledge of supported hardware and software.
- Interpersonal and human-relations skills.
- Ability to communicate technical guidance and instruction at the end-user level.
- RN license.
Nice To Haves
- Experience in healthcare and clinical systems application build and training.
- Experience working with physicians and providing physician training.
- Epic certification desired.
Responsibilities
- Participate in planning, development, implementation, training, and maintenance of EHR clinical systems.
- Provide employee and physician education, training, hands-on assistance, and day-to-day support.
- Assist with developing training programs for clinical and EHR system implementations.
- Assist with developing, publishing, and distributing training offerings for employees and physicians.
- Help develop and produce training materials and participate in end-user training.
- Troubleshoot problems and questions and work with third-party systems when necessary.
- Identify issues affecting the assigned application area and issues that impact other application teams.
- Guide workflow design, build and test the system, and analyze technical issues associated with EHR software.
- Identify and implement requested changes to the EHR system.
- Develop an understanding of operational needs to help set the direction for CFMC workflows.
- Review the status of system changes, including software updates, optimizations, and downtime.
- Pursue educational programs to support professional growth and development.
- Maintain established department and hospital policies.
Benefits
- United Healthcare Medical PPO/HMO plans
- MetLife dental
- MetLife vision
- 6 paid holidays
- Paid time off
- Sick bank
- Company-paid short-term disability
- Company-paid life insurance
- 401(k)
- Voluntary hospital indemnity and critical illness benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
