Epic Applications Analyst - ASAP

Community Health System Services LLC•Ithaca, NV

3d•$80,000 - $115,000•Remote

About The Position

Xtensys is hiring an Epic Applications Analyst for the ASAP application to contribute to application support and delivery. Reporting to the Application Manager, this role provides intermediate-level, system-level support for multi-user clinical and/or financial applications, operating systems, hardware, software, and reporting tools. The analyst is responsible for installing, configuring, testing, training users, maintaining, and supporting assigned applications, drawing on expertise in Epic software, systems analysis, and application delivery. The analyst contributes to project planning and execution by helping establish goals, milestones, procedures, and work plans. In collaboration with project leaders and cross-functional teams, the role supports initiatives of varying complexity, manages competing priorities, and helps deliver projects successfully and on schedule. The analyst partners with clinical, operational, financial, and IT teams to translate business and end-user needs into technical solutions, provide clear communication and customer service, encourage effective Epic use, and identify opportunities to improve workflows, system performance, and the user experience. The position is remote, follows East Coast operational and collaboration hours, includes participation in an on-call rotation as required, and may require up to 25% travel, including travel for go-live implementations. Compensation is $80,000–$115,000 per year.

Requirements

Active Epic certification in the assigned application/module (ASAP certification).
At least 3 years of experience in technology, healthcare, or a related industry.
Hands-on experience supporting, configuring, building, or maintaining applications relevant to the position.
Experience with Epic application build and configuration, as required for the assigned module.
Demonstrated ability to troubleshoot technical issues, collaborate with cross-functional teams, and contribute to successful project delivery.
Capability for sedentary work, including sitting for extended periods and occasionally exerting up to 10 pounds of force.

Nice To Haves

Bachelor’s degree in healthcare information technology or a related field; equivalent relevant experience may be considered in lieu of a degree.
Active Epic certification in the assigned application/module (Care Everywhere certification).

Responsibilities

Provide system-level support for assigned Epic applications, including installation, configuration, maintenance, troubleshooting, and optimization.
Support application builds, upgrades, implementations, testing, and validation to maintain functionality and stability.
Investigate and resolve application issues, determine root causes of recurring problems, and implement sustainable solutions using established standards and best practices.
Gather and translate business, clinical, and/or financial requirements into technical solutions aligned with organizational objectives.
Collaborate with clinical, operational, financial, IT, and other application teams to resolve issues, improve workflows, and support effective application use.
Provide technical guidance, education, and troubleshooting support to end users, and collaborate with training teams to promote application proficiency.
Lead and participate in project planning, establish goals and milestones, develop work plans, and coordinate tasks to meet project timelines.
Communicate project status, risks, issues, and changes to stakeholders, and escalate complex issues when additional support or decisions are required.
Identify opportunities to improve application functionality, processes, and team effectiveness, and stay informed about relevant technologies and best practices.
Participate in an on-call rotation as required to support system stability and timely issue resolution.