Epic Applications Manager

Indiana University Health System•Indianapolis, IN

1d•Hybrid

About The Position

The Epic Applications Manager leads a team of analysts responsible for implementing, supporting, and optimizing Epic applications across the health system. The role oversees staffing, performance, system configuration, testing, upgrades, and project delivery while ensuring alignment with organizational and operational goals. It partners with clinical, business, IT, and vendor stakeholders to resolve issues, improve workflows, and expand Epic functionality. The manager oversees deployment, implementation, and ongoing support of designated Epic applications, including staffing and performance management and promoting optimal application use. The role also manages system development and configuration, high-level issue resolution, end-user training, stakeholder engagement, and continuous improvement. Epic Inpatient Clinical Documentation Certification is required, or the candidate must commit to obtaining it within the first 90 days.

Requirements

Bachelor's degree or equivalent years of experience.
High school diploma.
5–7 years of relevant IT and/or management experience.
Epic Inpatient Clinical Documentation certification relevant to the area of oversight, or commitment to obtain certification within the first 90 days.
Strong people management and leadership skills, including the ability to translate strategy into execution.
Strong analytical, organizational, and verbal communication skills.
Ability to work independently and as part of a team.
Ability to solve complex problems and translate business needs into system solutions.
Strong understanding of healthcare business processes and basic knowledge of healthcare workflows and terminology.
Ability to communicate information clearly and concisely with project leadership and subject matter experts.
Ability to examine and interpret information from multiple sources, determine the cause of problems, and develop solutions that prevent recurrence.

Nice To Haves

Experience with Obstetrics, Case Management, Rehab, and/or Behavioral Health.
Familiarity with IT solutions and interfacing.

Responsibilities

Lead a team of application analysts, including hiring, training, staffing, and performance management.
Provide direction and support for Epic application implementation, maintenance, and optimization.
Set clear performance expectations, coach team members, recognize team contributions, and hold regular staff meetings.
Manage deployment and upgrades of Epic applications, coordinating timelines, budgets, deliverables, testing, software releases, and new functionality.
Oversee health system software applications supported by the team and ensure assigned project work meets scope, schedule, and quality expectations.
Coordinate staff activities with project management and organizational plans, keep tasks on target, and provide leadership with status updates.
Oversee the system development life cycle, guide configuration and modification of information systems, and ensure requirements, workflows, and configurations are documented.
Provide high-level support for complex application issues and lead identification and resolution of problems.
Manage ongoing application support and optimization, address user needs, and promote best practices and standardization.
Maintain working relationships with supported software vendors.
Lead the team in providing hands-on end-user training and develop training strategies and tools for clinical and operational staff.
Build relationships with clinical and business leaders, end users, and other stakeholders, and represent IT in leadership discussions about system use and improvement.
Expand application functionality as needed and stay current with industry trends and Epic capabilities.
Foster positive working relationships and process improvement across internal Information Services teams and supported departments.
Participate in training efforts to ensure appropriate content and support based on system requirements.