Epic Applications Manager

IU Health•Indianapolis, IN

2d•Hybrid

About The Position

The Epic Applications Manager leads a team of analysts responsible for implementing, supporting, and optimizing Epic applications across the health system. The role oversees staffing, performance, system configuration, testing, upgrades, and project delivery while ensuring alignment with organizational and operational goals. The manager partners with clinical, business, IT, and vendor stakeholders to resolve issues, improve workflows, and expand Epic functionality. This position provides leadership for successful deployment, implementation, and ongoing support of designated Epic applications. It manages application operations, team staffing and performance, project work, application development and configuration, user support and optimization, end-user training, and stakeholder engagement. The manager also promotes standardization and continuous improvement, and keeps current with industry trends and Epic capabilities. The role is full-time and hybrid in Indianapolis, Indiana, and reports to the Epic Inpatient Clinicals Leader. It has direct reports. Epic Inpatient Clinical Documentation Certification is required, or the candidate must commit to obtaining it within the first 90 days.

Requirements

Bachelor's degree or equivalent years of experience.
High school diploma.
5–7 years of relevant IT and/or management experience.
Maintain Epic certification relevant to the area of oversight (Inpatient Clinical Documentation); certification is required or the candidate must commit to obtaining it within the first 90 days.
Strong people-management and leadership skills, including the ability to translate strategy into execution.
Strong analytical, organizational, verbal communication, and problem-solving skills.
Ability to work independently and as part of a team.
Ability to solve complex problems and translate business needs into system solutions.
Strong understanding of healthcare business processes and technology, with basic knowledge of healthcare workflows and terminology.
Ability to communicate information clearly and concisely with project leadership and subject-matter experts.
Ability to examine and interpret information from different sources, determine the cause of a problem, and develop actions to resolve it and prevent recurrence.

Nice To Haves

Experience with Obstetrics, Case Management, Rehabilitation, and/or Behavioral Health.
Familiarity with IT solutions and interfacing.

Responsibilities

Lead a team of EHR application analysts, overseeing hiring, training, staffing, performance management, and team direction.
Set clear performance expectations; coach and advise team members; recognize team contributions; and hold regular staff meetings to review deliverables, issues, end-user concerns, and milestones.
Manage deployment and upgrades of Epic applications, coordinating testing, software releases, and implementation of new functionality while ensuring project timelines, budgets, and deliverables are met.
Manage the operation of health system software applications supported by the team and participate in assigned IIS projects, overseeing scope, schedule, and quality within the application area.
Coordinate staff activities with project management and organizational plans, keep team tasks on target, provide leadership with status updates, and connect project needs with general operations.
Oversee all phases of the system development life cycle, guide configuration and modification of moderately complex information systems, and ensure business requirements, workflows, and configurations are documented.
Provide high-level support for complex application issues; manage ongoing support and optimization; address user needs; promote best practices and standardization; and lead problem identification and resolution.
Develop and maintain working relationships with supported software vendors.
Lead hands-on end-user training and develop training strategies and tools for clinical and operational staff; participate in training efforts to ensure appropriate content and support.
Build relationships with clinical and business leaders, end users, and other stakeholders, and represent IT in leadership discussions about system use and improvement.
Expand application functionality to additional areas as needed and stay current with industry trends and Epic capabilities.
Foster positive working relationships and process improvement across internal Information Services teams and supported departments.