Application Coordinator Epic OpTime

St. Elizabeth Healthcare•Crestview Hills, KY

10d•Hybrid

About The Position

St. Elizabeth Healthcare is hiring an Application Coordinator to support Acute Care Epic Applications (OpTime). Depending on qualifications, the candidate may be hired at the Associate, Intermediate, or Senior level. Under general direction, the role defines system scope and objectives and devises or modifies procedures to solve complex problems. The coordinator prepares detailed program specifications and designs, codes, tests, debugs, and documents programs, working at a high technical level across application systems analysis and programming. The position may own a project phase and regularly guides and trains less-experienced analysts and programmers. The coordinator is the primary support contact for assigned applications, managing user questions and issues, resolving tickets, and participating in 24-hour user coverage. The role manages application change control, evaluates and implements changes, analyzes software-release functionality, coordinates updates with users, and works with vendors as needed. It also partners with business stakeholders to evaluate and develop system functionality and workflows, participates in assigned projects, documents internal procedures, assists with end-user training materials, and serves as a departmental resource and mentor. The schedule is Monday through Friday, dayshift, with a hybrid reporting arrangement. Scheduled hours are 40 per week.

Requirements

Associate's degree for Associate and Intermediate levels.
Bachelor's degree for the Senior level; this requirement may be waived with four or more years of certification and experience supporting the applicable application.
Strong communication and follow-up skills.
Familiarity with processes in clinical or financial departments.
Detail-oriented, with experience researching business needs and troubleshooting issues, and ability to re-engineer systems to meet business needs.
Two years of experience in a clinical or financial department or another healthcare environment for the Associate level.
Two years of certified Epic experience supporting an Epic or other applicable application for the Intermediate level.
Four years of certified Epic experience supporting an Epic or other applicable application for the Senior level.

Responsibilities

Act as the primary support contact for assigned applications and coordinate questions and issues.
Resolve support tickets in a timely manner and achieve high customer feedback scores.
Establish and manage change-control procedures and prioritize and implement requested system changes.
Participate in 24-hour coverage for system users by troubleshooting issues, answering questions, and resolving system problems.
Analyze new functionality in software releases and determine whether or how it will be used.
Coordinate software updates and changes with users; review documentation and work with vendors as needed to implement solutions.
Manage business relationships with customers and stakeholders to evaluate, plan, and develop or re-engineer system functionality.
Participate in interdisciplinary discussions and brainstorming to develop functionality and workflows for business-requested enhancements.
Maintain in-depth knowledge of new functionality and resources for learning about additional functions.
Participate in projects assigned by the manager or director and independently complete work within established timelines.
Use project-management methodology to develop project tasks and work with the project manager to resolve issues, remove barriers, and avoid delays.
Develop and document internal procedures.
Assist with reviewing end-user training materials.
Serve as a department resource and mentor, and provide guidance and training to less-experienced analysts and programmers.
Perform other duties as assigned.