Application Coordinator Epic OpTime

SEH Saint Elizabeth Medical Center•Crestview Hills, KY

9d•Hybrid

About The Position

St. Elizabeth Healthcare is hiring an Application Coordinator to support Acute Care Epic Applications (OpTime). Depending on qualifications, candidates may be considered at the Associate, Intermediate, or Senior level. Under general direction, the role formulates and defines system scope and objectives; devises or modifies procedures to solve complex problems; prepares detailed program specifications; and designs, codes, tests, debugs, and documents programs. The coordinator works at a high technical level across applications systems analysis and programming, may own a project phase, and regularly guides and trains less-experienced analysts/programmers. The position supports application users and stakeholders, maintains and enhances system functionality, coordinates software changes and updates, and participates in projects and implementation work. The role also develops internal procedures, assists with end-user training materials, and serves as a departmental resource and mentor. The work is scheduled Monday through Friday on day shift in a hybrid arrangement, with participation in 24-hour coverage for system users.

Requirements

Strong communication and follow-up skills.
Familiarity with processes in clinical or financial departments.
Detail-oriented, with experience researching business needs and troubleshooting issues, and the capacity to re-engineer systems to meet business needs.
Two years of experience in a clinical or financial department or other healthcare environment for the Associate level.
Two years of certified Epic experience supporting an Epic or other applicable application for the Intermediate level.
Four years of certified Epic experience supporting an Epic or other applicable application for the Senior level.
Associate's degree for the Associate and Intermediate levels.
Bachelor's degree for the Senior level; the requirement may be waived with four or more years of certification and experience supporting the applicable application.

Responsibilities

Act as the primary support contact for supported applications and coordinate questions and issues.
Resolve support tickets in a timely manner and achieve high customer feedback scores.
Establish and manage change-control procedures and prioritize and implement requested system changes.
Participate in 24-hour coverage by troubleshooting issues, answering user questions, and resolving system problems.
Analyze software-release functionality and determine whether or how new functionality will be used.
Coordinate software updates and changes with users, review build documentation, and work with vendors as needed to implement solutions.
Manage business relationships with customers and stakeholders to evaluate, plan, and develop or re-engineer system functionality.
Participate in interdisciplinary discussions and brainstorming to develop enhancements and workflows requested by the business.
Maintain in-depth knowledge of new functionality and resources for learning about additional functionality.
Participate in assigned projects, work independently to meet timelines, and use project-management methodology to develop tasks and resolve issues with the project manager.
Develop and document internal procedures.
Assist with reviewing training materials for end-user training.
Serve as a departmental resource and mentor, and provide guidance and training to less-experienced analysts/programmers.
Perform other duties as assigned.