Clinical Application Analyst II - Epic Acute Care (Epic Clindoc, Orders, ASAP, and Stork)

Stanford Health Care•Palo Alto, CA

2d•$58 - $76

About The Position

The Clinical Application Analyst II represents the core operational and build capacity of the Applications team. The analyst implements, administers, and supports assigned systems under minimal guidance from senior team members, using a good understanding of Epic or other clinical system modules, ancillary systems, and health system operations. Analysts independently build, test, and support applications; contribute to projects; and carry out assigned work with a high degree of independence. They pursue technical development through certification, training, and other learning activities as they build toward greater responsibility. This role provides tier-2 application incident support, monitors production applications, and owns low- to medium-complexity issues. It leads small- to medium-complexity upgrades and workflow enhancements, independently builds and maintains applications within its scope, and supports analysis, testing, documentation, collaboration, and mentorship. The analyst also uses approved AI-enabled tools thoughtfully, with appropriate human review, to improve support and build work. The position is with Stanford Health Care. The stated schedule is day shift, 8 hours. Epic certification is required within 60 days. The base pay scale generally starts at $57.53–$76.22 per hour; the final salary depends on factors including internal equity, experience, education, specialty, and training.

Requirements

At least 2 years of progressively responsible, directly related work experience.
Competent Microsoft Office skills, including PowerPoint, Excel, Word, and Visio.
Ability to diagnose and resolve routine and moderately complex technology problems.
Ability and desire to learn to resolve specialized and advanced technology problems.
Working AI literacy, including practical use of approved AI-enabled tools in daily build and support work and sound judgment about appropriate use and limitations.
Self-directed approach to skills development, training, and certification.
Ability to establish tasks and activities associated with an intended outcome and timeline.
Ability to act consistently with available facts, constraints, and anticipated consequences.
Ability to communicate tactfully and professionally with coworkers and clients.
Ability to choose courses of action, develop solutions, and reach conclusions effectively.
Ability to develop new skills and teach others.
Ability to collaborate and build consensus with stakeholders.
Ability to understand, interpret, and follow operational standards, policies, and procedures.
Ability to identify risks and issues and develop solutions to new and unfamiliar challenges.
Ability to analyze data, draw conclusions, and interpret results.
Ability to communicate clearly and concisely with management and cross-functional teams verbally, in writing, and through pictures or diagrams when appropriate.
Knowledge of current issues and trends in healthcare and clinical operations.
Knowledge of Epic and/or Sectra software and other information systems, clinical software, and computer applications used in a healthcare setting.
Epic certification within 60 days.
A bachelor's degree in a directly related field is preferred. Candidates with five years of work experience in a healthcare or general office setting in addition to two years of analyst experience may substitute for the degree requirement.

Nice To Haves

Bachelor's degree in Information Technology, Computer Science, Business or Health Administration, Management Systems, Technology, Health Information Management, or a directly related field from an accredited college or university.

Responsibilities

Provide tier-2 support for application incidents reported through the help desk, including 24/7 on-call coverage as required.
Monitor applications in production on a daily basis.
Own low- to medium-complexity issues and liaise between customers and support staff to facilitate resolution.
Lead small- to medium-complexity software upgrades and workflow enhancements, including design, build, and testing.
Build, configure, and maintain assigned applications independently with minimal oversight.
Conduct peer reviews of teammate configuration builds and provide feedback or identify concerns.
Modify tables and master files and make additions and changes according to departmental processes.
Implement changes using documented procedures compliant with departmental policies, and update procedure documentation as processes evolve.
Assist senior team members in developing and maintaining requirements, specifications, and test cases for new or enhanced application functionality.
Analyze workflows and system issues and recommend solutions within assigned areas of responsibility.
Document routine and complex workflows and support activities using established templates and standards.
Work with and mentor junior staff members in workflow documentation.
Provide analytical assistance to junior team members resolving incidents, maintenance items, and enhancement requests.
Coordinate application support with Infrastructure, Integration, Enterprise Analytics, the help desk, and other IT teams.
Contribute independently to projects and execute assigned work with minimal direction.
Participate in team and cross-team meetings, document decisions and next steps, and communicate them to relevant team members.
Pursue ongoing technical development through training, certifications, and stretch assignments.
Use approved AI-enabled tools thoughtfully to improve the efficiency and quality of support and build work, with appropriate human review.
Stay current on capabilities in Epic, Sectra, clinical applications, and adjacent technologies, and propose ideas for applying them.