Clinical Informatics Systems Analyst I - Epic Analyst - ClinDoc/Stork

CHRISTUS Health•Irving, TX

About The Position

The Clinical Informatics Systems Analyst I assists with the operation and administration of clinical information systems, collaborating with clinical and technical associates to improve workflow methods and tools. The role supports medium- to high-complexity acute and non-acute care clinical applications across a large, multi-regional healthcare system and provides incident, change, and problem management support in accordance with ITIL processes. The analyst needs detailed healthcare knowledge and systems expertise for assigned applications and must be able to work with minimal supervision. The position develops, tests, implements, supports, and maintains clinical applications, solutions, and business processes. It analyzes workflows and technical issues, troubleshoots application problems, provides ongoing end-user support, and assists with upgrades, releases, and enhanced functionality. The analyst also supports projects and requests, performs basic process, requirements, and gap analyses, and provides recommendations for assigned applications. Additional hours may be required during critical problems.

Requirements

Bachelor’s degree, or four years of clinical/technical application experience in lieu of a degree; strongly preferred.
One to three years of previous clinical information systems experience or equivalent; preferred.
Valid driver’s license.
Strong knowledge of clinical information systems, clinical informatics, data management, and administration.
Advanced knowledge of Microsoft Office products.
Excellent verbal and written communication skills and strong interpersonal skills.
Ability to work independently and as a member of a team.
Excellent project management and communication skills, both verbal and written.
Ability to work with minimal supervision.
Ability to work additional hours as needed during critical problems.

Nice To Haves

Epic certification, accreditation, or self-proficiency is preferred; certification in the relevant application may be required within 90 days of hire and must be maintained once achieved.

Responsibilities

Meet the expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
Collaborate with Clinical Informatics colleagues across the enterprise to advance departmental strategic goals and vision.
Work with Clinical Informatics colleagues to standardize best-practice workflows and clinical content across ministries to improve efficiency and patient safety.
Collaborate with technical colleagues to identify infrastructure issues that have caused clinical application problems.
Develop, test, implement, support, and maintain assigned clinical applications, solutions, and business processes to meet operational and technical requirements.
Apply understanding of clinical practice to the integration of clinical information systems and their impact on end users.
Assist in reporting clinical information systems compliance issues or concerns and escalate them through the proper chain of command.
Provide ongoing end-user support for clinical information systems, including upgrades, new releases, and enhanced functionality.
Assist with communicating system changes, new functionality, workflow changes, and downtime procedures to clinical end users.
Build relationships with ministry leadership and departments including Information Services, Quality, Case Management, Revenue Cycle, and Finance to support effective communication and business and financial requirements.
Provide courteous, polite, and friendly customer service.
Analyze workflows, data collection, report details, and other technical issues associated with clinical information systems.
Troubleshoot and resolve application issues, escalating more complex issues as appropriate.
Follow up consistently with end users, ask questions to understand their needs and issues, and seek information from others when issues may pose significant risks.
Provide clear, organized status reports on key project areas for stakeholder communications.
Provide insights and recommendations on application and system analysis in assigned areas.
Support projects, customers, and other teams with working-level subject matter expertise while developing additional expertise in assigned applications and systems.
Use application training, websites, and resource materials regularly and effectively.
Make fact-based decisions, research multiple avenues for viable options, and contribute options with pros and cons to strategy discussions.
Complete tasks with attention to detail and quality, and perform a self-review before submitting work to a supervisor.
Configure designs with minimal additional quality assurance required from a peer or lead analyst.
Manage low- to medium-complexity projects and requests, collaborating with team members as needed.
Perform basic process and requirements analysis, including process mapping, documentation of current workflows, requirements elicitation, and specification gathering to support root-cause analysis and creative solutions.
Use current and projected data to provide recommendations in assigned applications.
Complete basic gap analyses and provide recommendations.
Perform other duties and special projects as assigned.