Clinical Informatics Analyst

Merrimack Health • Lawrence, MA

1d

About The Position

The Clinical Systems Informatics Analyst serves as a liaison between clinical operations and Information Technology, combining clinical workflow expertise with application analysis, design, build, implementation, and optimization. The position works with clinicians, operational leaders, providers, and IT teams to translate clinical needs into technology solutions within the electronic health record (EHR) and other clinical applications. The analyst evaluates workflows, identifies improvement opportunities, supports system configuration and implementation, and optimizes clinical systems to improve patient care, safety, efficiency, and user experience. Direct clinical experience, knowledge of healthcare workflows, analytical and technical aptitude, and an interest in applying technology to clinical care are important. Previous EHR or clinical application experience is preferred but not required; a nursing background may be beneficial but is not required.

The analyst supports assigned clinical applications through configuration, build, testing, validation, implementation, upgrades, enhancements, integrations, troubleshooting, and optimization. The role also includes user education and support, participation in governance and project activities, and an on-call rotation with after-hours support for critical applications and operational issues as required.

Requirements

• Bachelor’s degree in nursing, allied health, healthcare administration, health informatics, information systems, or a related field, or an equivalent combination of education and relevant experience.
• At least three years of healthcare experience with a strong understanding of clinical operations and workflows.
• At least three years of direct clinical experience in an acute care, ambulatory, ancillary, or other patient-care environment.
• Ability to analyze clinical workflows, identify problems, and develop practical solutions.
• Strong technical aptitude and ability to learn new systems and technologies.
• Strong analytical, organizational, communication, and problem-solving skills.
• Ability to collaborate effectively with clinical, operational, and technical stakeholders.

Nice To Haves

• Experience working with an electronic health record or other clinical information system.
• Experience configuring, building, implementing, supporting, or optimizing an EHR or clinical application.
• Experience with MEDITECH Expanse or another enterprise EHR platform.
• Experience participating in clinical application implementations, upgrades, testing, workflow design, or optimization initiatives.
• Clinical licensure or certification in nursing, respiratory therapy, pharmacy, laboratory, radiology, rehabilitation, or another healthcare discipline.
• Informatics, healthcare technology, project management, or related professional certification.
• A nursing background may be beneficial.

Responsibilities

• Serve as a liaison between clinicians, providers, operational leaders, Information Technology, and vendors to identify needs and develop clinical technology solutions.
• Apply clinical workflow knowledge to the design, configuration, build, implementation, support, and optimization of the EHR and other clinical applications.
• Analyze clinical and operational workflows and recommend improvements in standardization, efficiency, patient safety, usability, and automation.
• Gather and translate clinical and operational requirements into system configuration, application design, and workflow solutions.
• Perform or support configuration, build, testing, validation, implementation, upgrades, enhancements, and integrations for assigned clinical systems.
• Troubleshoot application and workflow issues, identify root causes, coordinate resolution, and document system changes and decisions.
• Partner with clinical leaders and frontline staff to evaluate system performance, identify optimization opportunities, and support adoption of technology and workflows.
• Provide education, coaching, at-the-elbow support, and guidance to users and super users as needed.
• Participate in application governance, change control, project activities, system upgrades, and new clinical service or departmental implementations.
• Maintain knowledge of assigned applications, clinical informatics practices, regulatory requirements, patient safety principles, and emerging healthcare technology.
• Participate in an on-call support rotation and provide after-hours support for critical clinical applications and operational issues as required.
• Perform other duties and responsibilities as assigned.

What This Job Offers

• Job Type: Full-time