Clinical Informatics Analyst - Essex Management
About The Position
The Clinical Informatics Analyst supports Essex, an Emmes Company, as part of IT Service Operations and Application Support. The role supports enterprise and informatics software systems used for cancer clinical trials and research, and responds to and resolves inquiries, requests, and issues submitted by the Precision Medicine Analysis and Coordination Center user community. Analysts work with the broader team to help ensure timely delivery, accurate data abstractions, and resolution of trial-related support requests. The position provides tier 1/2 technical and operational support to clinical trial sites, patients, and field staff, while supporting clinical research data systems, datasets, and informatics workflows. Analysts collaborate with research and technical stakeholders, follow applicable clinical research requirements and study protocols, assist with onboarding and user access, communicate operational metrics, and help maintain support documentation. The role is remote. From December 2026 to May or June 2027, it is full-time at 40 hours per week; it may transition to part-time afterward. During the full-time period, the schedule alternates between one or two weeks of 8:00 AM–5:00 PM and one or two weeks of 12:00 PM–8:00 PM, Eastern Time.
Requirements
- Prior experience supporting clinical research technology systems.
- Exceptional written and oral communication skills, including demonstrated expertise in grammar, syntax, and format.
- Ability to quickly learn and understand unique and complex systems and workflows.
- Ability to research and produce results in a fast-paced environment, independently and effectively within a team.
- Proactive, positive attitude, and ability to work as a team player.
- Willingness to perform tasks that may fall outside normal daily responsibilities.
- Experience with software ticketing tools such as ServiceNow.
- Proficiency with Microsoft software applications.
Nice To Haves
- A bachelor's degree from an accredited college or university in information technology, clinical, biological/biomedical science, or a healthcare-related field is strongly preferred; candidates without a bachelor's degree should have significant industry experience in healthcare/clinical Application Support.
- Two or more years of work experience in Application Support.
- Experience with Microsoft Power BI.
Responsibilities
- Collaborate with investigators, biostatisticians, data managers, clinicians, informaticians, and IT staff to document, categorize, and track support tickets using an IT Service Management tool.
- Respond to inquiries and resolve issues submitted to an issue or ticketing system, such as ServiceNow, by the cancer research community and program stakeholders.
- Escalate complex technical bugs or protocol deviations to Clinical Project Managers or Lead Technical Engineers, using clear and effective communication.
- Provide real-time tier 1/2 technical and operational assistance to clinical trial sites, patients, and field staff via email, ticketing systems, and phone.
- Ensure support interactions and issue-resolution paths adhere to Good Clinical Practice (GCP), 21 CFR Part 11, HIPAA, and study-specific protocols.
- Support clinical research data systems, datasets, and informatics workflows.
- Assist site staff with system onboarding, user access management, password resets, and guidance on device usage for clinical trial software.
- Support ServiceNow reporting to communicate operational metrics to technical and nontechnical stakeholders.
- Provide technical consultation and training to investigators and research staff.
- Assist in improving Standard Operating Procedures and User Guides.
- Perform other tasks as assigned.
- Be available to work Eastern Time evening hours from 12:00 PM to 8:00 PM.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
