Clinical Informatics Systems Analyst II - Health Informatics

CHRISTUS Health•Irving, TX

About The Position

The Clinical Informatics Systems Analyst II assists with the operation and administration of clinical information systems, collaborating with clinical and technical associates to improve workflows and tools. The role supports medium- to high-complexity acute and non-acute clinical applications across a large, multi-regional healthcare system and provides incident, change, and problem management in accordance with ITIL processes. The analyst needs detailed healthcare knowledge and systems expertise for assigned applications and must be able to work with minimal supervision. The analyst develops, tests, implements, supports, and maintains clinical applications, solutions, and business processes. The role includes analyzing workflows and requirements, configuring applications, troubleshooting incidents, supporting end users through upgrades and releases, and communicating system and workflow changes. The analyst also manages medium-complexity projects and requests, provides status reporting and recommendations, and collaborates across clinical, technical, and business teams to meet operational, patient safety, and business requirements.

Requirements

Bachelor’s degree or four years of clinical/technical application experience in lieu of a degree; strongly preferred.
Three to five years of previous clinical information systems experience or equivalent; preferred.
Valid driver’s license.
Strong knowledge of clinical information systems, clinical informatics, data management, and administration.
Advanced knowledge of Microsoft Office products.
Excellent verbal and written communication skills and strong interpersonal skills.
Ability to work independently and as part of a team, with minimal supervision.
Strong technical proficiency in application-specific design and configuration.
Ability to independently analyze, design, and configure applications and troubleshoot moderate incidents and requests.
Working understanding of information technology, including systems, applications, operations, and support.
Working-level process and requirements analysis skills, including process mapping, requirements elicitation, stakeholder analysis, specification gathering, and gap analysis.
Epic certification, accreditation, or self-proficiency is preferred; certification in the relevant application may be required within the first six months of hire and must be maintained once achieved.

Nice To Haves

Epic certification, accreditation, or self-proficiency.
Bachelor’s degree; clinical/technical application experience may be substituted.

Responsibilities

Collaborate with Clinical Informatics colleagues to advance departmental strategic goals and standardize best-practice workflows and clinical content across ministries.
Work with technical colleagues to identify infrastructure issues that affect clinical applications.
Develop, test, implement, support, and maintain assigned clinical applications, solutions, and business processes.
Support incident, change, and problem management in accordance with ITIL processes.
Analyze workflows, data collection, reports, and technical issues related to clinical information systems.
Troubleshoot and resolve application issues and escalate complex issues as appropriate.
Provide ongoing end-user support for upgrades, releases, and enhanced functionality; communicate system changes, workflow changes, new functionality, and downtime procedures.
Prioritize, coordinate, and implement updates and requested changes to clinical information systems.
Identify compliance concerns and report or escalate them through the appropriate chain of command.
Build relationships with ministry leadership and departments including Information Services, Quality, Case Management, Revenue Cycle, and Finance.
Represent user needs in system updates and enhancements, address end-user conflicts, and maintain relationships with end-user leadership after engagements.
Provide organized project status reports and application/system analysis, insight, and recommendations to stakeholders.
Manage medium-complexity projects and requests; collaborate with team members and provide oversight and feedback on team deliverables.
Evaluate new application releases and functionality and work to improve application expertise, including beyond the assigned module.
Perform process and requirements analysis, including process mapping, stakeholder analysis, requirements elicitation, specification gathering, gap analysis, and recommendations.
Independently analyze, design, configure, troubleshoot, and resolve moderate application incidents and requests.
Explain and teach application design and configuration concepts to end users and newer team members.
Maintain quality standards, follow standards and protocols, and provide courteous customer service.
Take initiative to complete tasks and projects, identify opportunities to improve usability and efficiency, and perform other duties and special projects as assigned.
May work additional hours as needed during critical problems.