Clinical Informatics Systems Analyst Senior - Beacon Oncology Analyst

CHRISTUS Health•Irving, TX

About The Position

The Clinical Informatics Systems Analyst Senior assists in the operation and administration of clinical information systems, collaborating with clinical and technical associates to improve workflow methodologies and tools. The role supports medium- to high-complexity acute and non-acute care clinical applications across a large, multi-regional healthcare system and provides incident, change, and problem management in accordance with ITIL processes. The analyst must have detailed healthcare knowledge and systems expertise for assigned applications and be able to work with minimal supervision. The position develops, tests, implements, supports, and maintains clinical applications, solutions, and business processes. It analyzes workflows and technical issues, troubleshoots application incidents, supports end users through upgrades and changes, and leads quality assurance and complex integrated testing. The analyst also independently analyzes, designs, and configures applications; manages medium- to large-scale complex projects and requests; and works with stakeholders to identify requirements, dependencies, gaps, and cross-application recommendations. The role collaborates with clinical informatics, technical teams, ministry leadership, and departments including Information Services, Quality, Case Management, Revenue Cycle, and Finance. It promotes standardized best-practice workflows and clinical content, supports patient safety and business requirements, communicates project status, and helps ensure customer needs are represented in system updates. The position may require long hours during critical problems and participation in an on-call rotation.

Requirements

Bachelor’s degree, or four years of clinical/technical application experience in lieu of a degree; strongly preferred.
Five to seven years of previous clinical information systems experience or equivalent; preferred.
Two or more years of project management experience or equivalent; preferred.
Valid driver’s license.
Epic certification, accreditation, or self-proficiency in the relevant application is required.
Strong knowledge of clinical information systems, clinical informatics, data management, and administration.
Advanced knowledge of Microsoft Office products.
Excellent verbal and written communication skills and strong interpersonal skills.
Ability to work independently and as a member of a team.
Excellent project management and communication skills.
Proven ability to independently and successfully lead a multidisciplinary team initiative, preferably within CHRISTUS.
Ability to work with minimal supervision.
Ability to analyze, design, and configure applications and resolve complex incidents and requests independently.

Nice To Haves

Multiple Epic certifications, accreditations, or self-proficiencies in relevant applications.

Responsibilities

Collaborate with Clinical Informatics colleagues across the enterprise to advance departmental strategic goals and vision.
Promote standardized best-practice workflows and clinical content across ministries to improve efficiency and patient safety.
Collaborate with technical colleagues to identify infrastructure issues affecting clinical applications.
Develop, test, implement, support, and maintain assigned clinical applications, solutions, and business processes.
Apply knowledge of clinical practice to the integration of clinical information systems and their impact on end users.
Report identified clinical information systems compliance issues and concerns, escalating them through the proper chain of command.
Provide ongoing end-user support for upgrades, new releases, and enhanced functionality.
Assist with communicating system changes, new functionality, workflow changes, and downtime procedures to clinical end users.
Build relationships with ministry leadership and departments including Information Services, Quality, Case Management, Revenue Cycle, and Finance.
Prioritize, coordinate, and implement clinical information system updates and requested changes.
Provide courteous, polite, and friendly customer service.
Perform other duties and special projects as assigned.
Conduct in-depth analysis of workflows, data collection, report details, and technical issues associated with clinical information systems.
Troubleshoot and resolve application issues, escalating complex issues as appropriate.
Lead quality assurance and testing initiatives, guide teams through complex integrated testing, and manage testing projects as needed.
Plan projects and tasks, identify dependencies, and ensure customer needs are represented in system updates.
Provide organized status reporting on key project areas and coordinate team members in preparing accurate stakeholder communications.
Analyze, design, and configure applications independently, and teach team members complex design and configuration.
Independently troubleshoot and resolve complex incidents and requests.
Manage medium- to large-scale complex projects and requests, collaborating with team members as needed.
Lead process and requirements analysis, including process mapping, current-state documentation, future-state planning, requirements elicitation, stakeholder analysis, and specification gathering.
Complete gap analysis and provide cross-application recommendations.
Work long hours during critical problems and participate in an on-call rotation when required.