Clinical Informatics Analyst - Acute

Methodist Le Bonheur Healthcare•Memphis, TN

3d•Hybrid

About The Position

The Clinical Informatics Analyst supports providers and associates through at-the-elbow and remote support, troubleshooting, and identifying opportunities to improve clinical information systems. The role promotes optimization and adoption of the Electronic Health Record (EHR), particularly Epic, and related applications. It identifies workflow opportunities and inefficiencies, gathers and interprets data, and develops strategies to improve processes and workflows. The analyst collaborates with leadership and teams to assess, plan, design, implement, and support systems in ways that promote end-user adoption and utilization, while modeling the organization's mission, vision, and values. Acute analysts are assigned to a facility and work onsite there four days per week and remotely one day per week. Understanding hospital workflows is essential. The position provides provider onboarding and first-level support, training, implementation support, and communication between IT teams and providers and clinicians. It also monitors provider efficiency and adoption data and maintains knowledge of Epic and other systems used by the organization.

Requirements

Bachelor's degree in Nursing.
Three to five years of experience with healthcare information systems, including working in a healthcare environment with electronic health records and healthcare IT systems.
Clinical Informatics Certification from EPIC Systems Corporation.
Ability to work independently and consistently exercise sound judgment and initiative in a wide range of circumstances.
Strong oral, written, and presentation skills.
Knowledge of applicable inpatient, ambulatory, and outpatient environments and processes.
Computer literacy and information literacy, including the ability to recognize, locate, evaluate, and use information appropriately.
Ability to effectively train others to use EHR systems, related technology, third-party integrations, computers, and related technology.
Ability to support adoption of and communicate best practices for assigned Epic applications.
Ability to travel to organizational locations, locally and remotely, as needed; must provide own transportation.
Scheduled on-call availability for emergencies and support; subject to callback at all times.
Ability to lift, pull, and carry up to 10 pounds periodically; stand, walk, climb stairs, sit in one place, squat, kneel, reach, bend, and twist periodically throughout the shift.

Nice To Haves

Bachelor's degree in Computer Science.
Bachelor's degree in Information Technology.
Bachelor's degree in Pharmacy.
High school diploma or equivalent may substitute for the bachelor's degree with seven to nine years of experience in information systems implementation/support or experience in a healthcare environment working with electronic health records and healthcare IT systems.

Responsibilities

Collect, organize, and connect information to determine desired improvements; assess industry best practices for organizational applicability and document desired enterprise processes using specified information systems technology.
Support information system implementations and adoption in a timely, organized manner, using change management principles to achieve adoption and utilization goals.
Develop understanding of assigned clinical applications, including their functionality, reporting capabilities, interfaces, and integrations.
Work directly with new providers during onboarding, including promoting EHR best practices, enabling ePrescribe, training on documentation tools, and helping configure user settings for efficiency.
Communicate effectively and promote the flow of information within and outside the department.
Maintain knowledge of assigned information systems, technologies, and related subjects, with a focus on EMR/EHR applications and third-party integrations; provide first-level provider support.
Provide training on assigned information systems.
Work with operational stakeholders and providers to track and train adoption of EMR/EHR key performance indicators (KPIs); monitor Provider Efficiency Profile and Signal data.
Serve as a liaison between IT teams and providers and clinicians, communicating health IT changes and their impact and providing clinical workflow input to IT associates as needed.
Share tips and tricks at department and division meetings.
Maintain up-to-date knowledge of new offerings available in Epic and other systems used by the organization.
Travel to organizational locations as needed to provide consulting, training, or support.