Informatics Analyst

Avera • Sioux Falls, SD

5d • Onsite

About The Position

The Informatics Analyst provides basic support for multi-user operating systems, hardware, and software, including installation, configuration, maintenance, training, and user support. The role supports applications and develops knowledge to help ensure their effective use, incorporate enhancements, improve processes, and configure applications to meet end-user needs.

The analyst works with system users, technical staff, IT groups, vendors, project teams, and other departments to support information systems and the electronic health record (EHR). Responsibilities include participating in system planning, implementation, testing, maintenance, evaluation, training, reporting, and quality improvement. The position also provides on-call support and contributes to cost-effective practices and budget management.

The position is based at Avera Downtown Building in Sioux Falls and has a day shift. The listed pay range is $63,960.00–$96,200.00, with the actual rate dependent on experience.

Requirements

• Ability to work the hours specified for the position.
• Ability to perform the essential job functions satisfactorily, including adequate visual acuity and the ability to communicate effectively, hear, understand, and distinguish speech and other sounds.
• Maintain confidentiality.
• Work effectively in a team environment and coordinate workflow with other team members.
• Comply with applicable safety principles, laws, regulations, and standards, including CMS, The Joint Commission, DHHS, and OSHA requirements where applicable.

Nice To Haves

• Bachelor’s degree in a related area.
• Two years of related experience and/or training.
• Software-specific certification, accreditation, or proficiency may be required for the specific software supported.

Responsibilities

• Develop understanding of information systems, workflows, and integrations across the organization.
• Collaborate with system users, technical staff, other IT groups, and vendor support resources to resolve information-system issues.
• Participate in planning, design, development, training, implementation, communication, maintenance, and evaluation of information-system functionality.
• Participate in testing before system changes, updates, or new functionality are moved into production.
• Research, plan, install, configure, troubleshoot, maintain, and upgrade operating systems, application software, and hardware.
• Participate in planning new systems and processes or re-engineering existing ones, including supporting the development and ongoing support of the EHR.
• Participate in committees, workgroups, or task forces related to the design, implementation, and revision of information systems.
• Work with project managers and teams on new system implementations, upgrades, and enhancements, participating in project phases as needed.
• Collaborate on user requests for system changes, enhancements, and additions to assess feasibility, quality, and appropriateness.
• Maintain support materials for system implementation and maintenance, including updates, troubleshooting, issue resolution, and product enhancements.
• Facilitate reporting from source systems using appropriate tools.
• Maintain or help develop up-to-date system training materials and participate in training classes when appropriate.
• Participate in developing and maintaining information-systems quality improvement programs that support safe patient care and services.
• Contribute to cost-effective practices and budget management activities.
• Provide on-call support to end users and IT departments and serve as a resource to other team members in areas of expertise.
• Apply Avera’s mission, vision, values, and social principles; maintain confidentiality; work effectively with team members; and comply with applicable safety principles, laws, regulations, and standards.

Benefits

• PTO available from day one for eligible hires.
• Up to 5% employer matching contribution for retirement.
• Career development through hands-on training and mentorship.
• A range of benefits for qualifying part-time and full-time employees, designed to support balanced and healthy lives.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed