Program Analyst (Informatics)

Veterans Health Administration•Phoenix, AZ

20h•Onsite

About The Position

The Program Analyst (Informatics) is based at the Phoenix VA Medical Center within the Veterans Health Administration. The role improves the quality, efficiency, and effectiveness of healthcare by integrating clinical and information processes to support the adoption and use of new technologies throughout the VHA. The analyst supports informatics solutions across clinical and business settings, coordinating electronic health record programs, projects, stakeholders, and technology deployments. The position is not virtual and follows a Monday-through-Friday schedule from 8:00 a.m. to 4:30 p.m. Work takes place in office, conference room, and clinical or hospital patient-care settings. The work is usually sedentary, with periods of walking, standing, bending, or climbing, and may involve carrying light items. The employee may be on call as needed and work flexible hours to meet facility end-user needs.

Requirements

U.S. citizenship.
For the GS-12 position, at least one year of specialized experience equivalent to GS-11 in the Federal service, including independently performing data analysis; evaluating workflows and developing solutions; knowledge and use of national database architecture and file structure, analytical techniques, and clinical applications development techniques; familiarity with technologies that can benefit healthcare delivery and ability to troubleshoot functionality and develop solutions; and ability to lead and manage informatics-related multidisciplinary projects.
Current or former federal employees subject to time-in-grade rules must have 52 weeks at GS-11 for the GS-12 position, as applicable.
Complete the required application steps, questionnaire, and online assessment.
Selected applicants must complete pre-employment screening and onboarding requirements, including a background/security investigation; applicants tentatively selected for a testing-designated position are subject to urinalysis.
Male applicants born after December 31, 1959, must meet Selective Service registration requirements.
Participation in the seasonal influenza vaccination program is required for VA Health Care Personnel.
Serve a one-year probationary period or two-year trial period, as applicable.
The role requires on-call availability as needed and flexible hours to meet facility end-user needs.

Nice To Haves

Experience with VistA.
Project management experience.

Responsibilities

Use communication, education, and leadership to help staff understand and adapt to organizational updates.
Coordinate computer and electronic health record programs for staff use; develop project plans; convene stakeholder groups to gather requirements; scan for viable solutions; deploy solutions; and assess whether informatics products and services meet stakeholder needs.
Contribute to software enhancements, guide process-improvement activities, and partner with information technology colleagues to improve patient care for clinical and business staff.
Maintain communication channels among clinical and business teams and stakeholders to support deployment, sustainment, optimization, and organizational change.
Cultivate working relationships between the Office of Information and Technology and Health Informatics to support ongoing dialogue and sustainment and optimization of health IT solutions and workflows.
Coordinate subject matter experts to support decision-making across informatics functions and optimize the healthcare system and its supporting tools.
Coordinate across services on clinical workflows; partner on planning and deploying medical devices in clinical areas; train staff; troubleshoot issues; prepare instructions; and support effective integration of patient-care technology into clinical workflows.
Evaluate content quality, ensure access to knowledge resources, reduce redundant data sources, and improve information interoperability.
Develop, implement, monitor, maintain, and optimize informatics tools and access to them, including technology connected to the electronic health record.
Serve as a subject matter expert in visual process-flow diagrams and help end users correctly interpret symbols and diagrams representing their work activities.