Program Analyst (Informatics)

Veterans Health Administration • Salisbury, NC

2d • Onsite

About The Position

The Program Analyst (Informatics) works at the Salisbury VA Medical Center in Salisbury, North Carolina. The position supports improvements in the quality, efficiency, and effectiveness of health care by integrating clinical and information processes to help ensure successful adoption and application of new technologies throughout the Veterans Health Administration (VHA).

The incumbent coordinates computer and electronic health record (EHR) programs, develops project plans, gathers stakeholder requirements, evaluates potential solutions, deploys technologies, and assesses whether informatics products and services meet stakeholder needs. The role supports clinical software evolution and adoption through training, communication, process improvement, and collaboration with clinical, administrative, and IT colleagues. It also helps integrate medical devices and patient-care technology into clinical workflows and supports staff proficiency and adoption.

The position evaluates information quality and access, reduces redundant data sources, and improves interoperability. It applies analytical and decision-support approaches—including statistical analysis, machine learning, visualization, and inferencing—and may develop reports and information tools using SQL, SQL Server Reporting Services (SSRS), VISN resources, and the VA corporate data warehouse.

The analyst develops, implements, monitors, maintains, and optimizes informatics tools and access to them, including activities spanning EHR modernization’s preparation, initiation, adoption, and optimization phases. The role ensures clinical input into VHA business architecture and helps ensure that the EHR and other clinical and business systems support patient care, safety, and provider needs. It evaluates and reports system errors, analyzes and prioritizes requirements with end users, evaluates workflows, develops solutions, and communicates process changes. The incumbent also helps develop the informatics role and its competencies in line with organizational strategic needs.

The work schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Telework is ad hoc, as determined by agency policy; the position is not virtual. Relocation and recruitment incentives and permanent change of station are not authorized.

Requirements

• One year of specialized experience equivalent to at least the GS-11 grade level is required.
• Specialized experience must include independently performing a full range of data analysis, including collecting, evaluating, and synthesizing data.
• Experience applying end-to-end workflow evaluation, identifying issues, and developing solutions based on best-practice guidelines.
• Knowledge and use of national database architecture and file structure, analytical techniques, and clinical application development techniques.
• Familiarity with technologies that may benefit health care delivery processes, including troubleshooting functionality issues and developing solutions.
• Experience ensuring the success of multidisciplinary teams to lead and manage informatics-related projects.
• Current federal employees and certain former federal employees applying for a GS-12 position must meet the time-in-grade requirement of 52 weeks at GS-11.
• U.S. citizenship is required.
• Selective Service registration is required for males born after December 31, 1959.
• Selected applicants must complete required application steps, an online assessment, background/security investigation, and online onboarding.
• Participation in the seasonal influenza vaccination program is required for Department of Veterans Affairs Health Care Personnel.
• A one-year probationary period or two-year trial period is required, as applicable.

Responsibilities

• Coordinate computer programs and EHR programs for staff use.
• Develop project plans, convene stakeholder groups to gather requirements, conduct environmental scans for viable solutions, deploy solutions, and assess whether informatics products and services meet stakeholder needs.
• Guide clinical software evolution by ensuring software is available for staff use and supporting training and communication with end users.
• Contribute to software enhancements, guide process-improvement activities, and partner with IT colleagues to support patient care.
• Coordinate clinical workflows across services; partner in planning and deploying medical devices in clinical areas; train staff, troubleshoot issues, prepare instructions, and support effective integration of patient-care technology into workflows.
• Evaluate content quality and access to knowledge resources, eliminate redundant data sources, and improve information interoperability.
• Apply statistical, machine-learning, visualization, inferencing, and other techniques to enable decision support.
• Develop or use reports and information tools, potentially using SQL, SSRS, VISN resources, and the VA corporate data warehouse.
• Develop, implement, monitor, maintain, and optimize informatics tools and access to them in support of EHR modernization and its preparation, initiation, adoption, and optimization phases.
• Adapt clinical software and emerging technologies to improve care delivery through education, communication, process-management innovation, customer service, and collaboration with clinical and administrative services.
• Ensure clinical input in the development and management of VHA business architecture.
• Help ensure that the VHA EHR and other clinical and business systems improve patient care, support patient safety, and meet provider needs.
• Evaluate, test, and report system and application errors.
• Evaluate workflows end to end, identify issues, develop solutions based on best-practice guidelines, and communicate changes to maintain and optimize processes.
• Evaluate, document, analyze, prioritize, and recognize requirements for improving the EHR and other systems in collaboration with end users.
• Gather initial IT system requirements by engaging business owners, subject matter experts, and/or field representatives.
• Develop the informatics role and associated competencies in alignment with organizational strategic needs.

Benefits

• The announcement states that federal employees and their families have access to a comprehensive benefits package; specific benefits depend on position type and should be confirmed with the hiring agency.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed