Program Analyst (Informatics)

Veterans Health Administration•Green Bay, WI

1d•Onsite

About The Position

The Program Analyst (Informatics) serves at a Veterans Health Administration medical center. The role improves the quality, efficiency, and effectiveness of health care by integrating clinical and information processes that support the successful adoption and application of new technologies throughout VHA. The incumbent supports organizational change through communication, education, and leadership; helps guide the development and use of clinical software and related processes; and contributes to software enhancements and process improvement in partnership with information technology colleagues. The role also fosters collaboration between the Office of Information and Technology and Health Informatics, evaluates information quality and access, and supports interoperability across the organization. The position applies data analysis and decision-support methods—including statistical analysis, machine learning, visualization, and inferencing—and develops or uses reports and information tools, including SQL and SQL Server Reporting Services, with data from VISN and the VA Corporate Data Warehouse. It supports the development, implementation, monitoring, maintenance, and optimization of informatics tools and electronic health record technologies. The analyst also advises on process-flow diagrams, ensures clinical input into VHA business architecture, tests and reports system errors, evaluates workflows, develops solutions based on best practices, and supports educational experiences using information solutions and technology. The work is generally sedentary and is performed in office, conference room, and clinical or hospital patient-care settings. It may involve walking, standing, bending, climbing, and carrying light items. The position has a day schedule with occasional variability; employees may be on call as needed and work flexible hours to meet facility end-user needs. Telework and virtual work are not available.

Requirements

U.S. citizenship, subject to the stated exception under VA policy for appointing non-citizens when qualified citizens cannot be recruited.
Selective Service registration for males born after December 31, 1959.
Proficiency in written and spoken English.
Successful completion of required background/security investigation and online onboarding; acceptable identification is required for pre-employment requirements.
Participation in the seasonal influenza vaccination program is required for VA Health Care Personnel.
Must serve a one- or two-year trial period, with continued employment contingent on written certification that it advances the public interest.
For GS-05: three years of general experience, including one year equivalent to GS-4; or four years of post-high-school education leading to a bachelor's degree; or a qualifying combination of education and experience.
For GS-07: one year of specialized experience equivalent to GS-5, related to clinical software, reporting, data analysis, and operational process evaluation; or one year of related graduate education or superior academic achievement; or a qualifying combination.
For GS-09: one year of specialized experience equivalent to GS-7, related to automation and software systems affecting clinical practice, data analysis, process improvement, communication supporting deployment and optimization, and reports or graphical presentations; or two years of related graduate education or a related master's or equivalent graduate degree, LL.B., or J.D.; or a qualifying combination.
For GS-11: one year of specialized experience equivalent to GS-9, involving stakeholder communication and organizational change, health care and informatics practices, independent process-improvement analysis, data lifecycle work, and national database architecture and file structure; or a related Ph.D., equivalent doctoral degree, three years of progressively higher graduate education leading to such a degree, or LL.M.; or a qualifying combination.
For GS-12: one year of specialized experience equivalent to GS-11, including independent data analysis, end-to-end workflow evaluation and solution development, knowledge of national database architecture and file structure, analytical and clinical application development techniques, relevant healthcare technologies, troubleshooting, and leading or managing multidisciplinary informatics projects.
Education used to qualify must be documented with transcripts; only education from recognized accredited institutions is creditable. Foreign education requires a Certificate of Foreign Equivalency.
General experience, when used, must demonstrate the ability to analyze problems, gather relevant data and recognize solutions; plan and organize work; and communicate effectively orally and in writing.
Work is usually sedentary but requires periods of walking, standing, bending, or climbing and carrying light items. Employees may be on call as needed and work flexible hours to meet facility end-user needs.
Must be committed to improving federal government efficiency, the ideals of the American republic, the rule of law, and the U.S. Constitution.

Responsibilities

Support understanding of and adaptation to organizational updates through communication, education, and leadership.
Guide the evolution of clinical software and processes, ensuring software is available to staff and providing training on its use.
Contribute to software enhancements and process improvement activities, partnering with IT colleagues to improve care delivery by clinical and business staff.
Foster routine collaboration between the Office of Information and Technology and Health Informatics to sustain and optimize health IT solutions and workflows.
Evaluate information content quality and access to knowledge resources, reduce redundant data sources, and improve information interoperability.
Apply statistical, machine-learning, visualization, inferencing, and other methods to support decision-making.
Develop or use reports and information tools, including SQL and SSRS, drawing on VISN and VA Corporate Data Warehouse resources.
Develop, implement, monitor, maintain, and optimize informatics tools and access to them in support of electronic health record technologies and quality care.
Advise end users on visual representations of process flows and the correct interpretation of diagram symbols.
Ensure clinical input in the development and management of VHA business architecture.
Evaluate, test, and report errors in systems and applications.
Evaluate workflows end to end, identify issues, develop solutions based on best-practice guidelines, and communicate changes to maintain and optimize processes delivering HIT solutions.
Support the management and delivery of educational experiences using information solutions and technology across healthcare.
Perform other duties as assigned.