Program Analyst (Informatics)

Veterans Health Administration • Cincinnati, OH

19h • Onsite

About The Position

The Program Analyst (Informatics) position is located at the Cincinnati, Ohio VA Medical Center. Its primary purpose is to improve the quality, efficiency, and effectiveness of health care by integrating clinical and information processes needed to support the successful adoption and application of new technologies throughout the Veterans Health Administration (VHA). The role performs informatics functions at the awareness proficiency level, including application support, business architecture management, enterprise data management, content management, system optimization, change management, requirements management, and partnership management.

The analyst supports clinical software and electronic health record (EHR) use, coordinates programs and projects, gathers stakeholder requirements, evaluates potential solutions, and assesses whether informatics products and services meet user needs. The position helps guide software and workflow evolution, contributes to software enhancements and process improvement, and collaborates with information technology colleagues to support patient care. It also supports information quality and access, develops or uses reports and decision-support tools, and helps maintain and optimize informatics tools connected to the EHR.

The position is based at the Cincinnati VA Medical Center, a two-division campus serving a multi-state region through community clinics and other off-campus locations. The work is primarily conducted in office, conference-room, and clinical or hospital patient-care settings. The schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m.; telework is ad hoc at agency discretion. The employee may be on call as needed and may work flexible hours to meet facility end-user needs.

Requirements

• At least one year of specialized experience equivalent to at least the GS-11 level in the Federal Service, directly related to the position, for qualification at the GS-12 level.
• Experience independently performing data analysis, including collecting, evaluating, and synthesizing data.
• Experience evaluating workflows end to end, identifying issues, and developing solutions based on best-practice guidelines.
• Knowledge and use of national database architecture and file structure, analytical techniques, and clinical application development techniques.
• Familiarity with technologies likely to benefit healthcare delivery, including troubleshooting functionality issues and developing solutions.
• Experience ensuring the success of multidisciplinary teams and leading and managing informatics-related projects.
• Must be a U.S. citizen.
• Selective Service registration is required for males born after December 31, 1959.
• Selected applicants must complete the required application steps, online assessment, background/security investigation, and online onboarding process.
• Participation in the seasonal influenza vaccination program is required for VA Health Care Personnel.
• Must serve a one-year probationary period or two-year trial period, as applicable.

Responsibilities

• Use communication, education, and leadership to support understanding and adoption of organizational updates.
• Coordinate computer programs and EHR programs for staff use; develop project plans; convene stakeholder groups to elicit requirements; conduct environmental scans for viable solutions; deploy solutions; and assess whether informatics products and services meet stakeholder needs.
• Ensure clinical software is available for staff and support training on its use.
• Contribute to software enhancements and process-improvement activities, partnering with information technology colleagues to support patient care.
• Cultivate working relationships between the Office of Information and Technology and Health Informatics to sustain and optimize health IT solutions and workflows.
• Evaluate content quality, ensure access to knowledge resources, eliminate redundant data sources, and improve information interoperability.
• Apply statistical, machine-learning, visualization, inferencing, and other techniques to enable decision support.
• Use or develop reports and information tools using methods and tools such as SQL and SSRS, drawing on VISN and VA Corporate Data Warehouse resources.
• Develop, implement, monitor, maintain, and optimize informatics tools and access to them in support of health care and EHR-related technology.
• Serve as a subject matter expert in visual depictions of process-flow diagrams and help end users correctly interpret symbols and diagrams.
• Ensure clinical input in the development and management of the VHA business architecture.
• Participate in evaluating and testing systems and applications and reporting identified errors.
• Evaluate workflows end to end, identify issues, develop solutions based on best-practice guidelines, and resolve and communicate changes to maintain and optimize processes that deliver health IT solutions.
• Support the management and delivery of educational experiences using information solutions and technology in healthcare.
• Perform other duties as assigned.

Benefits

• Federal employee benefits package; specific benefits depend on position eligibility and should be confirmed with the hiring agency.
• Potential credit toward annual leave accrual based on prior work or military service, subject to request and approval before appointment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed