Program Analyst (Informatics)
About The Position
The incumbent serves as a Program Analyst (Health Informatics) at the VA Texas Valley Coastal Bend Health Care System in Harlingen, Texas, within the Veterans Health Administration (VHA), Department of Veterans Affairs. The position’s primary purpose is to improve the quality, efficiency, and effectiveness of health care by integrating clinical and information processes that support the successful adoption and application of new technologies throughout VHA. The position supports clinical software and workflows, contributes to software enhancements and process improvement, and partners with information technology colleagues to improve patient care. It helps maintain communication between the Office of Information and Technology and Health Informatics, evaluates information quality and interoperability, and applies data analysis and visualization techniques to support decision-making. The analyst develops or uses reports and information tools, including SQL and SQL Server Reporting Services, and supports the development, implementation, monitoring, maintenance, and optimization of informatics tools associated with the electronic health record. The analyst also assists end users in interpreting process flow diagrams, ensures clinical input into VHA business architecture, evaluates and reports system errors, and applies an end-to-end approach to workflow improvement. The role supports educational experiences using information solutions and technology. The work is usually sedentary and takes place in office, conference room, and clinical or hospital patient-care settings. On-call work may be needed, and flexible hours may be worked to meet facility needs. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m.; ad-hoc telework is available. This is not a virtual position.
Requirements
- U.S. citizenship, subject to the stated exception for non-citizens under VA policy.
- Proficiency in written and spoken English.
- At least one full year of specialized experience equivalent to GS-11 in the Federal Service, including independently performing data analysis; evaluating workflows and developing solutions based on best-practice guidelines; knowledge and use of national database architecture and file structure, analytical techniques, and clinical applications development techniques; familiarity with technologies that may benefit healthcare delivery and the ability to troubleshoot functionality issues and develop solutions; and supporting multidisciplinary teams to lead and manage informatics-related projects.
- Meet the stated employment conditions, including background/security investigation, onboarding requirements, and seasonal influenza vaccination program participation.
- Serve a one- or two-year trial period, subject to the stated terms.
- The work may involve periods of walking, standing, bending, or climbing and carrying light items such as books, instruments, and laptops.
- No education substitution is available at this grade level.
Responsibilities
- Use communication, education, and leadership to support understanding of and adaptation to organizational updates.
- Support the evolution and availability of clinical software and provide staff training on these programs.
- Contribute to software enhancements and process improvement, partnering with IT colleagues to improve patient care.
- Support routine dialogue and collaboration between the Office of Information and Technology and Health Informatics to sustain and optimize health IT solutions and workflows.
- Evaluate content quality, ensure access to knowledge resources, reduce duplicate data sources, and improve information interoperability.
- Apply statistical, machine-learning, visualization, inferencing, and other techniques to support decision-making.
- Develop or use reports and information tools, including SQL and SQL Server Reporting Services, using VISN and VA Corporate Data Warehouse resources.
- Develop, implement, monitor, maintain, and optimize informatics tools and access to them, including tools associated with the electronic health record.
- Serve as a subject matter expert in process-flow diagrams and assist end users with interpreting symbols and diagrams that reflect their work activities.
- Ensure clinical input in development and management of the VHA business architecture.
- Evaluate, test, and report errors found when working with systems and applications.
- Evaluate workflows end to end, identify issues, develop solutions based on best-practice guidelines, and communicate changes to maintain and optimize processes that deliver health information technology solutions.
- Support the management and delivery of educational experiences using information solutions and technology in healthcare.
- Perform other duties as assigned.
Benefits
- Federal employee benefits package is available to eligible employees and their families.
- Selected applicants may request, subject to approval, credit for prior work or military service toward annual leave accrual.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
