Epic-Certified EHR Systems Analyst III (ClinDoc & Stork)
About The Position
Adventist Health Roseville is seeking a full-time, day-shift Epic-Certified EHR Systems Analyst III, with required Epic ClinDoc and Stork certifications. The role works primarily remotely and may require travel up to 25%, including travel during standard off-hours support times for go-live events and other work-related occasions. The analyst leads the implementation and support of hospital information systems, including planning, designing, implementing, and maintaining systems. The role applies knowledge of Epic EHR capabilities and functional use, supports troubleshooting, and liaises among technical support, customers, and project teams on system design, implementation, and training. It also develops, recommends, and oversees policies and procedures for assigned areas. As a senior team member, the analyst leads clinical and revenue-cycle documentation solution work, project meetings, workflow design and integration sessions, and system testing. The role provides ongoing application support, resolves and tracks incidents, supports end users and analysts, maintains service-level agreements, and contributes to training and process improvement. Ongoing on-call duties for one or more applications are included.
Requirements
- Bachelor’s degree or an equivalent combination of education and related experience.
- Five years of healthcare IT application or technical experience.
- Five years of applicable Epic application experience.
- Epic certification or accreditation in the area of responsibility; Epic ClinDoc and Stork certification is required.
- Ability to work primarily remotely and travel on site as needed, up to 25%.
- Ability to handle ongoing on-call duties, including support outside business hours.
Responsibilities
- Lead the design, build, and testing of electronic documentation solutions supporting clinical and revenue-cycle workflows.
- Lead project meetings and coordinate duties with team members across the program and related projects, with minimal managerial oversight.
- Facilitate application workflow design and application integration sessions.
- Design, configure, test, debug, document, and maintain programs and applications.
- Collaborate, research, and analyze requirements to develop, configure, or modify moderately complex information systems in accordance with user specifications, standards, and departmental protocols.
- Design and develop test scripts and materials for end-to-end workflow testing; perform unit, system, and integration testing and document outcomes.
- Evaluate user requests for system enhancements and collaborate with technical teams on hardware and network requirements and technical problem-solving.
- Install and test software according to release checklists and manage planning and installation of automated systems.
- Work with end users to develop specifications for software purchase, development, and installation; monitor plans and propose corrective action as needed.
- Apply appropriate change-management models, principles, and techniques in system planning, development, implementation, and evaluation.
- Design, develop, and monitor process-improvement measurements, including improvements enabled by standardized workflows.
- Support existing computer applications and resolve problems; escalate issues when necessary, communicate solutions to end users, and track resolution.
- Analyze incidents to identify trends and major issues; conduct routine status meetings with end users and leadership.
- Provide leadership support to analysts, the team, and end users on system applications; maintain service-level agreements with end-user departments and enterprise business units.
- Support preparation and delivery of training materials and formal and informal training; identify educational opportunities and develop strategies to improve analysts’ and support staff’s operational understanding and efficiency.
- Lead assigned user-group meetings and mentor support groups on applications and processes.
- Handle ongoing on-call duties for one or more applications, provide on-call support for critical applications, and troubleshoot and resolve issues escalated by the help desk.
- Travel on site as needed, up to 25%, to provide support during go-live events and other work-related occasions.
- Perform other job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
