Clinical Application Analyst II - Epic Acute Care (Epic Clindoc, Orders, ASAP, and Stork)

Stanford Health Care•Palo Alto, CA

1d•$58 - $76•Hybrid

About The Position

The Clinical Application Analyst II represents the core operational and build capacity of the Applications team. Under minimal guidance from senior team members, this role implements, administers, and supports assigned systems and uses a solid understanding of Epic or other clinical system modules, ancillary systems, and health system operations. Analysts independently build, test, and support applications, contribute to projects, and execute assigned work with a high degree of independence. They continue to develop technical depth through self-directed training, certification, and other development activities as they build toward broader responsibility. The position supports clinical applications at Stanford Health Care, with a focus indicated in the posting as Epic Acute Care, including Epic Clindoc, Orders, ASAP, and Stork. Responsibilities span production support, incident resolution, application builds and upgrades, workflow analysis, documentation, collaboration, and ongoing technical development. The role also applies approved AI-enabled tools thoughtfully, with appropriate human review. The position is listed as full-time, day shift, with an eight-hour schedule and a hybrid workplace. Tier-2 support may include 24/7 on-call coverage as required.

Requirements

At least 2 years of progressively responsible, directly related work experience, consistent with the expected 2–3 year progression from Application Analyst I.
Bachelor's degree preferred in Information Technology, Computer Science, Business or Health Administration, Management Systems, Technology, Health Information Management, or a directly related field from an accredited college or university.
Candidates may substitute five years of work experience in a healthcare or general office setting in addition to 2 years of analyst experience for the degree requirement.
EPIC certification required within 60 days.
Competent Microsoft Office skills, including PowerPoint, Excel, Word, and Visio.
Ability to diagnose and resolve routine and moderately complex technology problems and willingness to learn to resolve specialized and advanced problems.
Working AI literacy, including practical use of approved AI-enabled tools in daily build and support work and sound judgment about appropriate use and limitations.
Self-directed approach to skill-building, training, and certification, with a focus on continued development.
Ability to establish tasks and activities associated with an intended outcome and timeline.
Ability to act consistently with available facts, constraints, and anticipated consequences.
Professional interpersonal skills for communicating with coworkers and clients.
Ability to choose courses of action, develop solutions, and reach conclusions effectively.
Ability to develop new skills and teach others.
Ability to collaborate and build consensus with stakeholders.
Ability to understand, interpret, and adhere to operational standards, policies, and procedures.
Ability to identify risks and issues and develop solutions to new and unfamiliar challenges.
Ability to analyze data, draw conclusions, and interpret results.
Ability to communicate clearly and concisely with management and cross-functional teams verbally, in writing, and through diagrams or pictures when appropriate.
Knowledge of current issues and trends in healthcare and clinical operations.
Knowledge of Epic and/or Sectra software and other information systems, clinical software, and computer applications used in healthcare settings.

Nice To Haves

Bachelor's degree in a listed or directly related field.

Responsibilities

Provide tier-2 support for application incidents reported through the help desk, including 24/7 on-call coverage as required.
Perform daily monitoring of applications in production use.
Own low- to medium-complexity issues and coordinate between customers and other support staff to facilitate resolution.
Lead small- to medium-complexity software upgrades and workflow enhancements, including design, build, and testing.
Independently build, configure, and maintain applications within assigned scope, with minimal oversight.
Conduct peer reviews of teammate configuration builds, provide feedback, and identify concerns.
Modify tables and master files and make additions and changes in accordance with departmental processes.
Implement changes using documented procedures compliant with department policies, and update procedure documentation as processes evolve.
Assist senior team members in developing and maintaining requirements, specifications, and test cases for new or enhanced functionality.
Analyze workflows and system issues and recommend solutions within areas of assigned responsibility.
Document routine and complex workflows and support activities using established templates and standards.
Work with and mentor junior staff members on workflow documentation.
Provide analytical assistance to junior team members resolving incidents, maintenance items, and enhancement requests.
Coordinate application support with Infrastructure, Integration, Enterprise Analytics, the help desk, and other information technology teams.
Contribute independently to projects and execute assigned work with minimal direction.
Participate in team and cross-team meetings, document decisions and next steps, and communicate them to relevant team members.
Pursue ongoing technical development through training, certifications, and stretch assignments.
Use approved AI-enabled tools thoughtfully to improve support and build work, with appropriate human review.
Stay current on capabilities in Epic, Sectra, clinical applications, and adjacent technologies, and propose ideas for applying them.