Epic Application Analyst - Professional Billing

Saint Francis Health System•Remote - OK, OK

21h

About The Position

The Epic Application Analyst has primary responsibility for the system design, build, testing, validation, and ongoing support of assigned applications, with a focus on Professional Billing. The analyst maintains in-depth knowledge of functional workflows and supporting software functionality; participates in future-state workflow development; and completes system builds to support new workflows. The role collaborates with interdisciplinary teams, vendors, technology teams, project teams, and end users to identify and implement optimizations and enhancements. It also involves researching complex issues, evaluating solution options, providing tier-2 support for application incidents, maintaining documentation, and implementing changes in accordance with departmental policies and procedures. The analyst promotes the Health System’s Mission, Vision, and Values and provides a high level of customer service. The position may require travel for Epic training and to remote work sites.

Requirements

High school diploma or GED.
One year of related experience.
Obtain and maintain Epic certification in assigned application module(s).
Basic computer skills.
Ability to work independently and as part of a multidisciplinary team.
Ability to establish and meet work schedules within limited time frames and tight deadlines.
Analytical ability to solve business and technical problems.
Excellent interpersonal and communication skills.
Ability to travel as required for Epic training and to remote work sites as needed.

Nice To Haves

Bachelor’s degree strongly preferred.
Current internal or external Epic operational experience strongly preferred.

Responsibilities

Obtain and maintain in-depth knowledge of functional workflows and the software functionality needed to support them.
Participate in future-state workflow review and development and complete system builds to support new workflows.
Collaborate in workgroups and across interdisciplinary teams.
Identify system optimizations and enhancements and work with vendors, technology teams, project teams, and end users to design and implement solutions.
Research issues and use independent analysis and judgment to develop solution options, including alternatives when system limitations require them.
Continually identify opportunities to improve application functionality.
Provide tier-2 support for application incidents reported through the help desk.
Maintain up-to-date documentation.
Implement changes using documented processes compliant with departmental policies and procedures.
Promote the Health System’s Mission, Vision, and Values and provide a high level of customer service.
Travel as required for Epic training and to remote work sites as needed.