Application Analyst II - EPIC Resolute Professional Billing (PB)
About The Position
Responsible for implementing, enhancing, and supporting software applications in accordance with industry standards and best practices. Work includes defining requirements, system design and analysis, application build and configuration, testing, implementation, documentation, and ongoing application support to meet project or service-request specifications. This role supports the Revenue Cycle Billing Team’s Professional Billing applications, including Epic Electronic Medical Record—specifically Epic Resolute Professional Billing (SBO and non-SBO), Professional Claims, Charger Router, Reporting Workbench, and SlicerDicer—as well as integrated third-party applications such as Optum Claims Manager, TrustCommerce, Instamed, and Availity. The position rotates on-call responsibilities and may provide occasional overnight support for planned downtimes. It is remote and based out of Greenville, North Carolina, with a Monday–Friday, 8:00 a.m.–5:00 p.m. day schedule.
Requirements
- Bachelor’s degree in computer science, information systems, or a healthcare-related field, or relevant work experience.
- At least 2 years of progressive IT experience involving vendor application implementation and support, or an equivalent combination of education, training, and experience.
- Experience testing software applications.
- Ability to effectively support applications.
- Ability to work independently and produce quantifiable and qualitative results.
- Ability to conduct analysis, document findings, draft plans, execute plans, monitor progress, and follow up.
- Motivation to seek knowledge through self-education, mentoring, or other means relevant to the position.
- Recognized knowledge of the primary applications’ functional and technical operations.
- Obtain and maintain current vendor certification or accreditation, as applicable, and pursue continued learning about supported application functionality.
- Complete and maintain one primary Epic Certification or Accreditation as determined by the manager; training is onsite in Madison, Wisconsin for certification or remote for accreditation, and requires meeting the minimum application-project and test score.
- For clinically trained individuals: knowledge of clinical scope of practice and clinical workflows; ability to apply clinical knowledge to develop solutions; ability to communicate clinical concepts to technical teams and system-design concepts to end users; and understanding of the application and clinical workflow.
Nice To Haves
- Experience in system analysis, particularly system methodologies, project management, and business-process reengineering related to information systems.
- Experience in a healthcare setting.
Responsibilities
- Meet with end users to review workflows related to upcoming enhancements or system changes.
- Evaluate, test, and implement defect patches, system upgrades, and releases according to the Information Services support model and change-control procedures.
- Evaluate and recommend business-process and technology-driven enhancements based on application upgrades, releases, and patches.
- Analyze and resolve simple to moderate issues.
- Prepare effective professional and technical documentation.
- Independently manage work effort by developing, executing, and monitoring a work plan, and assist with the work efforts of others.
- Stay informed about market trends and emerging technology developments affecting supported applications.
- Determine solutions with minimal assistance and make effective decisions within the scope of authority.
- Follow change-management standards and established Service Level Agreements for incidents and requests.
- Communicate effectively verbally and in writing.
- Collaborate with team members, promote cooperation and commitment, and meet or exceed team expectations.
- Rotate through on-call responsibilities and provide occasional overnight support for planned downtimes.
- Provide core application duties for supported Epic Professional Billing applications and integrated third-party tools.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
