Epic Resolute PB Analyst

Southeast Health

About The Position

Epic Resolute PB Analysts design, build, test, validate, manage, and support business applications and technology, primarily in support of revenue cycle departments and business units. They maintain an in-depth working knowledge of assigned modules and applications, work with relevant departments to understand needs, and help model future-state workflows. The analyst serves as a primary support contact for module end users, identifies and resolves application issues, guides workflow design, implements requested system changes, and acts as a liaison between end-user workflow needs and Epic implementation staff. The role involves regular communication with Epic representatives, organizational business groups, end users, team members, department representatives, and leaders. Analysts support project deliverables and timelines, attend site visits and validation sessions, participate in training and quarterly updates, and keep current with releases. They follow system change-control guidelines, maintain system documentation, and initiate revisions to policies and procedures as needed. They also triage and troubleshoot EMR-related technical issues that may involve network, computer, wireless, or peripheral support. The position is a regular, full-time role with a day shift listed as 8:00 a.m. to 4:30 p.m. Analysts must be available for non-standard hours—including evenings, nights, weekends, and holidays—when needed, and participate in after-hours call on a rotating basis. The role has no direct reports.

Requirements

Take the required Epic prerequisite testing and meet acceptable scoring requirements for consideration.
Obtain and maintain Epic certification and/or accreditation within the designated timeframe; training and multiple opportunities to obtain it will be provided.
Two to four years of relevant Epic experience.
Demonstrated knowledge of clinical and business workflows in hospital and ambulatory settings is highly preferred.
Ability to maintain strict confidentiality when accessing sensitive, private, and confidential materials; breaches may result in immediate termination.
Exceptional customer service and support skills.
Availability and willingness to work evenings, nights, weekends, or holidays when required, and participate in rotating after-hours call.

Nice To Haves

Demonstrated knowledge of multiple hospital department operations and computer applications.
Bachelor’s degree from an accredited university in MIS, Business Administration, Information Systems, or a clinically related field is highly preferred.
Knowledge of clinical and business workflows in hospital and ambulatory settings is highly preferred.

Responsibilities

Act as the primary support contact for end users of the Epic module.
Identify issues within the assigned application area and issues affecting other application teams, and work to resolve them.
Guide workflow design; build and test the system; and analyze technical issues associated with Epic software.
Identify and implement requested system changes.
Serve as a liaison between end users' workflow needs and Epic implementation staff.
Communicate regularly with Epic representatives, including participating in weekly project team meetings.
Work with Epic representatives, the organization's business community, and end users to ensure the system meets business needs for project deliverables and timelines.
Develop an understanding of operational needs and help set the direction for organizational workflows by attending clinic on-site visits, validation sessions, and other integrated sessions.
Participate in training, work with end users, and notify affected areas of new feature updates.
Stay current on releases and participate in the quarterly update process.
Follow system change-control guidelines and implement approved changes according to end-user priorities.
Maintain system documentation and identify needed revisions to existing policies and procedures, initiating the revision process with appropriate departments.
Communicate with team members, department representatives, and leaders about deliverables, shared issues, end-user concerns, budget, and upcoming milestones.
Triage and troubleshoot EMR issues encountered by physicians and office staff, including network, computer, wireless, and peripheral support.
Perform other duties as assigned.
Be available to work non-standard hours when necessary and participate in rotating after-hours call.