Epic Resolute Hospital Billing Analyst

Vitruvian Health•Remote - Georgia, GA

About The Position

The EPIC Hospital Billing Analyst works with leadership to establish priorities for the Epic billing module and assists systems analysts in implementing Epic Resolute updates and establishing best practices and procedures. The analyst reviews Epic release notes to identify opportunities to optimize hospital and professional billing functionality and processes. As a go-to analyst, this position reviews and resolves complex application build issues and leads workflow analysis with operational partners. The role ensures accurate, timely technology support and problem resolution for internal and external customers, resolving service requests related to software problems and malfunctions. It also involves consulting with users to support satisfaction and providing guidance, assistance, and follow-up on inquiries.

Requirements

Bachelor’s degree in an Information Systems or Clinical Informatics-related field, or four years of related IT experience in a healthcare environment.
Credentials in clinical practice or health information technologies are required.
Epic Certification is required; candidates hired without certification must attain it within the first 45 days of HHCS-sponsored Epic training to continue employment.
At least two years of experience within a progressive information technology organization.
At least one year of hospital or healthcare organizational experience.
Complete knowledge of the Epic Ambulatory application system and in-depth knowledge and experience in the relevant discipline.
Ability to understand workflows and make recommendations, including solutions informed by experience and others’ build, configuration, and workflows.
Ability to collaborate effectively, build trust and relationships, and adapt to changing end-user business needs.
Strong analytical, troubleshooting, problem-solving, and technical skills, including the ability to investigate problems and develop solutions that prevent recurrence.
Ability to persevere through difficult and stressful situations, meet time pressures, and put forth extra effort when required.
Detail- and service-oriented, motivated team contributor able to set priorities and work effectively with minimal direction.
Written and verbal communication, organizational, and PC skills.
Technical and functional understanding of hospital, clinic, and related information systems.
Computer skills and/or specialty workflow knowledge that support troubleshooting and operational optimization.
Familiarity with relevant code sets, concepts, practices, and procedures.
Working knowledge of processes in the health information areas served.
Administrative, operational, and technical skills to identify, justify, and fulfill departmental automation requirements.
Ability to work effectively with vendor and consultant representatives.
Mature approach to customer service, organization, optimization, and continuous improvement.
Creativity and latitude while enforcing established standards.

Responsibilities

Work with leadership to establish priorities for the Epic billing module.
Assist systems analysts with implementing Epic Resolute updates and establishing best practices and procedures.
Review Epic release notes for opportunities to improve hospital and professional billing functionality and processes.
Review and resolve complex build issues within the application team.
Complete workflow analysis with operational partners.
Provide accurate and timely technology support and resolve problems for internal and external customers.
Resolve service requests related to software problems and malfunctions.
Consult with users and provide guidance, assistance, and follow-up on their inquiries.
Identify causes of problems, recommend solutions, and help prevent recurrence.
Provide consultation on complex projects and may lead or direct the work of others.