Senior Consultant- Epic Resolute Hospital Billing Analyst

Nordic Healthcare Group (NHG)

10d

About The Position

The Senior Consultant - Epic Resolute Hospital Billing Analyst provides expert platform-specific services, using technical, management, and leadership skills to support clients in meeting organizational goals. The consultant evaluates existing processes and procedures, recommends and develops workflow and system configurations or modifications, and applies technical expertise to client system builds, testing, and troubleshooting. The role also provides project leadership, mentorship, coordination, and documentation in accordance with Nordic and client requirements. Work may be performed remotely or onsite in a professional office, healthcare, or other industry-specific facility. Travel may be required up to 100% of the time, as dictated by Nordic or client needs. Schedules vary and may include weekdays, weekends, holidays, after-hours, on-call work, and long hours. The consultant must also be available for communications and client support outside scheduled work hours. Responsibilities include timely time-and-expense entry, status reporting, project handoff documentation, required training, and responding to corporate communications. The consultant may represent the company at corporate functions.

Requirements

Bachelor’s degree or equivalent experience.
Relevant training, certification, or accreditation.
At least 2 years of relevant industry-specific work experience.
Excellent written and verbal communication skills.
Ability to apply problem-solving and technical skills.
Demonstrate and embody Nordic’s maxims.
Strong work ethic; treat others with respect; keep commitments; inspire trust; work ethically and with integrity; and uphold organizational values.
Strong attention to detail and ability to manage multiple priorities while meeting customer-service commitments and project timelines.
Sound judgment and appropriate escalation.
Highly organized, able to multitask, and able to maintain intense focus on individual tasks.
Self-starter who can maintain a schedule, meet deadlines, and monitor their own work product.
Highly adaptable and able to acclimate quickly to new project assignments.
Aptitude for mentoring and guiding others.
Maintain a high degree of professionalism.
Ability to work independently and within a team environment.
Travel up to 100% of the time, or as Nordic or client needs dictate.
Availability for work schedules that may include weekdays, weekends, holidays, after-hours, on-call work, and long hours.
Availability for client support and communications outside scheduled work hours.

Nice To Haves

5+ years of professional experience strongly preferred.
Previous consulting experience preferred.

Responsibilities

Evaluate current-system processes and procedures and recommend and develop workflow and computer-system configurations and modifications based on experience and best practice.
Apply technical expertise to individual client system builds to identify, test, and troubleshoot software systems.
Provide project management and project leadership services in alignment with client expectations and the contracted role.
Provide leadership guidance and mentorship to client and Nordic teammates.
Work directly with project teams, end-users, and leadership as project needs dictate.
Lead and attend meetings regarding project status and ongoing work-product coordination.
Accurately and completely document work progress, issues, escalations, and other required information according to Nordic and client requirements.
Perform additional project-specific duties as required and dictated by the client.
Enter time and expenses in a timely manner in accordance with Nordic and client policy.
Provide status reporting and project handoff documentation as required by Nordic or the client.
Complete required Nordic and client training and education in a timely manner.
Respond to communications from Nordic management and corporate team members in a timely and complete manner.
Be available for calls, emails, and consultations outside scheduled work hours to support the client and communicate with Nordic staff.
Provide equipment necessary to perform job functions in accordance with Nordic and client policy.
May attend corporate functions as a company representative to meet prospective consultants and strengthen relationships with clients and Nordic coworkers.