Application Analyst II - EPIC Resolute Hospital Billing (HB)
About The Position
This position implements, enhances, and supports software applications in accordance with industry standards and best practices. The analyst defines requirements and performs system design, analysis, configuration, testing, implementation, documentation, and ongoing support to meet project or service-request specifications. The role supports Epic Resolute Hospital Billing and related revenue-cycle applications, including Epic Hospital Claims, Charger Router, Reporting Workbench, SlicerDicer, and integrated third-party applications such as SSI and TrustCommerce. The analyst works with end users to review workflows, evaluates and implements patches and upgrades, and identifies process and technology improvements. The position rotates on-call responsibilities and is based remotely from Greenville, North Carolina.
Requirements
- Bachelor’s degree in computer science, information systems, or a healthcare-related field, or relevant work experience.
- At least 2 years of progressive IT experience involving vendor application implementation and support, or an equivalent combination of education, training, and experience.
- Experience testing software applications.
- Ability to support applications effectively.
- Ability to work independently and produce quantifiable and qualitative results.
- Ability to conduct analysis, document findings, draft plans, execute and monitor plans, and follow up.
- Motivation to develop knowledge through self-education, mentoring, and other learning methods relevant to the position.
- Recognized knowledge of the primary applications’ functional and technical operations.
- Obtain and maintain current vendor certification or accreditation, as applicable to the role, and pursue continued learning about supported application functionality.
- Application Analyst I and II employees must complete and maintain one primary Epic Certification or Accreditation as determined by the manager. Certification training is onsite in Madison, Wisconsin; accreditation training is remote. Both cover the same class content, and employees must meet the minimum required project and test scores.
- For clinically trained individuals: knowledge of clinical scope of practice and workflows; ability to apply clinical knowledge to solution development, communicate clinical concepts to technical teams and system-design concepts to end users, and understand application and clinical workflows.
- Rotate on-call responsibilities.
- For the stated schedule, provide occasional overnight support for planned downtimes.
Nice To Haves
- Experience in system analysis, particularly in systems methodologies, project management, and business-process reengineering related to information systems.
- Experience in a healthcare setting.
Responsibilities
- Meet with end users to review workflows related to upcoming enhancements and system changes.
- Evaluate, test, and implement defect patches, system upgrades, and releases in accordance with support models and change-control procedures.
- Evaluate and recommend business-process and technology enhancements related to application upgrades, releases, and patches.
- Analyze and resolve simple to moderate issues.
- Prepare clear, effective professional and technical documentation.
- Manage individual work independently, including developing, executing, and monitoring a work plan, and assist with others’ work efforts.
- Stay informed about market trends and emerging technology that may affect supported applications.
- Determine solutions with minimal assistance and make decisions within the scope of authority.
- Follow change-management standards and Service Level Agreements for incidents and requests.
- Communicate effectively in writing and verbally, and collaborate with teammates to promote cooperation and meet team expectations.
- Rotate through on-call responsibilities.
- Provide core application support for Epic Resolute Hospital Billing (SBO), Hospital Claims, Charger Router, related Epic tools, and integrated third-party applications.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
