Epic Application Analyst- Resolute Hospital Billing

Advocate Health•Milwaukee, WI

1d•$38 - $57•Remote

About The Position

The Epic Application Analyst identifies, maps, measures, analyzes, and improves routine to moderately complex clinical and business processes, problems, and information requirements for assigned Epic applications. The analyst performs current- and future-state workflow analysis and maps critical business processes using business process reengineering techniques, industry standards, and best practices. They document and evaluate business requirements and proposed solutions, translate user requirements into functional and technical design specifications, prioritize requirements, and configure systems to meet business needs. The role develops test plans, test cases, and scripts; conducts unit, integration, system, and end-user acceptance testing; tracks problems and documents outcomes; and provides training to clients and support teams. The analyst monitors system functionality and related clinical and business processes, explains application functionality to users, and assists them in using applications and process flows. They maintain product and quality-control documentation, communicate project status and upgrades, manage competing requests and application version upgrades, and provide troubleshooting and user support as needed. This is a full-time, 40-hour-per-week remote position, though in-person meetings may be required. The position includes an on-call rotation that covers holidays and weekends. Fully remote work is available from the listed states; the employer does not offer relocation or visa sponsorship or transfer for this position.

Requirements

Bachelor's degree or equivalent knowledge in Computer Science or a related field.
Typically three years of experience in an IT or clinical environment involving business process mapping and analysis, defining business and user requirements, acceptance testing, and documentation.
Obtain required Epic certification within six months and maintain annual educational requirements for required certifications.
Experience using applications, operating systems, and databases, including basic hardware, platform, connectivity, and interface design.
Experience with Epic and other healthcare applications.
Project management experience and ability to use project management software.
Ability to work with minimal supervision, balance multiple tasks, attend to detail, set priorities, and complete assignments on time while providing excellent customer service.
Organizational and analytical skills and strong problem- and issue-resolution skills.
Strong written and oral communication skills and ability to work closely with healthcare application users, vendors, and technical professionals.
Ability to translate user requirements into system specifications and understanding of change-management practices and procedures.
Understanding of technical components and how they relate to applications.
Ability to perform work-related travel.
Ability to operate equipment necessary to perform the job.
Ability to lift up to 40 pounds occasionally; the role also involves sitting for most of the workday, as well as lifting, reaching, and bending.

Nice To Haves

Epic Resolute Hospital Billing experience is preferred.
Preferred remote locations include Illinois, Wisconsin, North Carolina, and Georgia.

Responsibilities

Identify, map, measure, analyze, and improve routine to moderately complex processes, problems, and information requirements for assigned Epic applications.
Perform current- and future-state workflow analysis and map critical business processes using reengineering techniques, industry standards, and best practices.
Prepare business requirements documentation using case diagrams, data flow diagrams, data models, and object models; evaluate whether proposed solutions meet business and clinical needs.
Translate user requirements into functional and technical design specifications, review them with users for accuracy, prioritize requirements, and discuss their technological impact.
Configure applicable systems to meet business requirements.
Develop test plans, cases, and scripts; conduct unit, integration, system, and user acceptance testing; track problem reports and document outcomes.
Develop training materials and provide client, support-team, trainer, and end-user training as appropriate.
Monitor system functionality and clinical and business processes, implementing changes as needed.
Explain assigned applications and related systems to users and help them use application functionality and process flows.
Develop and maintain product documentation, including workflows, requirements, functional specifications, installation instructions, test procedures, user manuals, procedures, and troubleshooting guidelines.
Complete change and quality-control documentation according to department standards.
Communicate project status and upgrades to clinic users, including potential delays or downtime.
Manage requests from multiple users, balance priorities, and schedule and manage application version upgrades.
Serve as a resource for assigned applications and assist with support and troubleshooting.
Respond to user calls as necessary.
Obtain required Epic certification within six months and maintain annual educational requirements for required certifications.
Perform work-related travel as needed.

Benefits

Paid time off programs.
Medical, dental, vision, life, and short- and long-term disability benefits.
Flexible spending accounts for eligible healthcare and dependent-care expenses.
Adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
Career development programs.
Premium pay, including on-call pay, based on teammate eligibility.
Incentive pay for select positions.
Opportunity for annual performance-based increases.