Sr. Epic Application Analyst - Professional Billing and Claims

UMass Memorial Health • Worcester, MA

1d

About The Position

The Sr. Epic Application Analyst is responsible for analyzing, designing, building, troubleshooting, and optimizing Epic Professional Billing and PB Claims and Remittance workflows. The role collaborates closely with operational stakeholders and supports the selection, development, implementation, testing, documentation, maintenance, and adoption of application software to meet clinical or business information system needs. The ideal candidate has hands-on Epic PB build experience, strong revenue cycle knowledge, and can work independently with minimal guidance.

The analyst leads and participates in projects, develops partnerships with operational teams, advises on application-related questions, evaluates and configures application features, and supports upgrades and application issues. The position includes developing support documentation and training materials, mentoring less experienced team members, and maintaining current product and technology knowledge. The employee must be able to work off hours as needed and participate in an on-call rotation.

Requirements

• Bachelor's degree in Computer Science or a related field, or equivalent work experience.
• Active Epic Resolute Professional Billing Certification.
• Three years of experience with enterprise platforms such as EHRs, ITSMs, or ERPs.
• Approximately two or more years of Epic Professional Billing analyst/build experience.
• Hands-on Epic Resolute PB configuration, workflow analysis, troubleshooting, and application support experience.
• Experience building claims edit rules and configuration, claims work queues and claim forms, and payer-specific configuration and reimbursement workflows.
• Strong problem-solving, time-management, and decision-making skills; a positive attitude and solution-focused approach.
• Ability to work independently with minimal oversight.
• Ability to mentor less experienced team members.
• Ability to lead meetings and communicate effectively with users at all levels of the organization.

Nice To Haves

• Epic Resolute Professional Billing Claims and Remittances experience or certification.
• Healthcare experience.
• Federally Qualified Health Center (FQHC) billing experience.

Responsibilities

• Identify barriers to completing work, escalate issues, and propose solutions.
• Attend required meetings, complete assigned follow-ups, and maintain closed-loop communication.
• Serve as a workstream lead on cross-functional projects and ensure tasks are completed within scope and project management guidelines.
• Manage optimization requests, including scheduling meetings, identifying timelines, and allocating resources.
• Develop and maintain partnerships with operational staff and serve as a subject matter advisor for application-related questions.
• Lead discussions with subject matter experts, caregivers, and vendors to evaluate, design, and configure application features.
• Attend product demonstrations, assess functionality against customer requirements, and recommend appropriate software solutions.
• Facilitate application upgrades and recommend new functionality to operational caregivers.
• Test new features and develop job aids for customer support and training.
• Investigate application and system configuration issues and implement effective fixes.
• Participate in ticket triage and analysis to determine the appropriate workstream and assist with scoping.
• Troubleshoot application components within server configurations, including system services and interface jobs, and engage other teams as necessary.
• Participate in critical incident response and escalate issues appropriately.
• Configure application features and security settings, and develop test scripts, workflow diagrams, and other support documentation.
• Build relationships with third-party vendors to maintain vendor software.
• Develop documentation for application teams, including test scripts, workflow diagrams, and knowledge base articles.
• Partner with the training team to create end-user training materials.
• Mentor less experienced team members and support their development.
• Learn and apply new skills, maintain current product and technology knowledge, pursue application certifications, and participate in departmental professional development programs.
• Adapt to changing responsibilities and project requirements.
• Work off hours as needed and participate in an on-call rotation.

Benefits

• A signing bonus may be available; eligibility will be confirmed during the interview process.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior