Senior Application Analyst - Epic Resolute Billing - FT - Days - DIO

Memorial Healthcare

About The Position

This position is responsible for administration and work related to Memorial's business or clinical applications. It provides day-to-day management of complex or large applications and supports system design, building, testing, debugging, and installation. The role maintains advanced knowledge of operational workflows and partners with technical experts, vendors, and technology teams to keep applications functioning effectively for end users. It tests and troubleshoots systems, supports upgrades and configuration changes, and resolves user inquiries and application problems. The analyst performs complex application work, analyzes system capabilities and operational data, and identifies opportunities to improve workflows and processes. The role generates and analyzes reports, contributes to application development and deployment planning, supports vendor selection and data management, and manages multiple projects or leads projects for specialized modules or systems. It serves as a subject matter expert and mentor for junior analysts, researches industry practices, and develops or modifies procedures to improve application efficiency and customer experience. The position requires critical thinking, decisive judgment, and the ability to work with minimal supervision in a stressful environment. It may require specialized knowledge in a business line. The required work experience is a minimum of five years of relevant experience. An associate degree in Information Technology is required; Computer Science or a related field is also identified, and relevant work experience may substitute for the education requirement.

Requirements

Associate degree in Information Technology (required); Computer Science or a related field is also identified, and relevant work experience may substitute for the education requirement.
Minimum five years of relevant work experience.
Critical thinking skills and decisive judgment.
Ability to work with minimal supervision and take appropriate action in a stressful environment.
May require specialized knowledge in a business line.

Responsibilities

Maintain advanced knowledge of operational workflows supported by assigned business or clinical applications.
Manage assigned applications in partnership with technical experts, vendors, and technology teams to support end users and address functional or operational issues.
Test and troubleshoot existing and proposed systems to resolve and anticipate application issues and verify accuracy and compliance with Memorial procedures.
Mentor and serve as a technical resource for junior analysts working with specialized and complex applications and functions.
Lead vendor selection, data management, and process improvement activities for assigned business applications.
Contribute to system design and upgrades, and guide vendors on patches and upgrades to maintain reliable, current functionality.
Generate and analyze application reports to inform decision-making, improve efficiency, and document workflows and processes.
Partner with application management teams and contractors to identify improvement opportunities and coordinate accurate upgrades and configuration changes with vendors.
Manage multiple application projects or lead projects for a module or system requiring specialized expertise or certifications.
Perform complex application work, including analyzing system capabilities, program intent, output requirements, input data acquisition, reporting techniques, and data controls.
Analyze operational processes and data proactively to identify workflow optimization opportunities.
Contribute to application development and deployment planning and identify areas for improvement.
Independently resolve end-user application inquiries and problems, consulting vendors when appropriate.
Serve as a subject matter expert and potentially manage special projects aimed at improving customer experience, reporting, and system work and data flow.
Research market and industry information about the use and prevalence of clinical applications in healthcare systems.
Develop or modify processes and procedures using market and industry research to improve application efficiency.