IS Application Analyst - Epic Resolute Hospital Billing

South Shore Health•Weymouth, MA
•$87,000 - $127,000

About The Position

South Shore Hospital is seeking an experienced Epic Resolute Hospital Billing Analyst to join its IS team. Reporting to the Access & Revenue IS Manager, the successful candidate will develop workflows, system configurations, change documentation, and staff training for Epic Resolute Hospital Billing application functionality. The role may be performed from the Weymouth office, in a hybrid in-person/remote arrangement, or fully remotely; fully remote employees must live in Massachusetts.

Requirements

  • At least 2 years of directly related business applications experience.
  • Knowledge and experience with health care information systems, or knowledge of processes and workflows common in physician practices across varied specialties combined with advanced computer skills.
  • Understanding of current business practices and computing systems, interfaces, and standard hospital and medical group practice software, including computer systems and methods used to structure and prepare application input data.
  • Analytical and technical skills to apply computer technology to resolve clinical problems and/or increase operational efficiency of data processing systems.
  • Demonstrated knowledge of clinical documentation and orders databases, data conversion models, workflows, master files, category lists, synonyms, and preference lists.
  • Excellent written, verbal, and interpersonal communication skills.
  • Ability to use standard flowcharting tools and techniques to create and maintain business process and functional flow charts.
  • Proficiency with web-based technologies, processes, and analytics.
  • Ability to deliver IT solutions through the full systems development lifecycle: requirements, design, build, test, deploy, and support.
  • Ability to apply software quality assurance and testing concepts, techniques, industry best practices, tools, and standards.
  • Ability to apply systems analysis concepts, techniques, industry best practices, tools, and standards.
  • Ability to solve practical problems and handle concrete variables in situations with limited standardization.
  • Excellent skills in dealing with unstructured problems that affect customer efficiency and effectiveness.
  • Basic knowledge of standardized improvement methodologies.
  • Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
  • Proficiency or certification in Epic Resolute Hospital Billing applications.

Nice To Haves

  • Bachelor's degree in Computer Science or a related field.
  • IT or operational experience in one or more of the following areas: Hospital Coding, Hospital Billing, Professional Billing, Claims, or Contracts.
  • Proficiency or certification in Epic Contract Maintenance.

Responsibilities

  • Develop workflows and system configurations, prepare change documentation, and train staff on Epic Resolute Hospital Billing application functionality.
  • Analyze procedures and problems in manual and automated health care systems, report findings, and recommend resolution options when applicable.
  • Formulate system scope and objectives.
  • Act as a liaison with hospital areas using the software application, conduct meetings to determine future enhancements, and prepare and maintain related documentation.
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