Epic Application Analyst- Resolute Hospital Billing

Advocate Health and Hospitals Corporation • Milwaukee, WI

10h • Remote

About The Position

The Epic Application Analyst supports the Resolute Hospital Billing application by analyzing, improving, configuring, testing, documenting, and maintaining clinical and business workflows and systems. The role translates user needs into functional and technical specifications, evaluates proposed solutions, and partners with users and technical teams to ensure application functionality meets business and clinical requirements. The analyst also supports upgrades, troubleshooting, training, and ongoing system improvements.

This is a fully remote role from the listed eligible states, though in-person meetings and work-related travel may be required. The position includes a 40-hour workweek and an on-call rotation that includes weekends and holidays. Epic Resolute Hospital Billing experience is preferred. The analyst must obtain required Epic certification within six months and maintain annual educational requirements.

Requirements

• Bachelor's degree or equivalent knowledge in Computer Science or a related field.
• Typically three years of experience in an IT or clinical environment, including business process mapping, analysis, defining business and user requirements, acceptance testing, and documentation.
• Obtain required Epic certification within six months and maintain annual educational requirements for Epic certifications as required by the department.
• Experience using applications, operating systems, and databases, including basic hardware, platforms, connectivity, and interface design.
• Experience with Epic and other healthcare applications.
• Project management experience and ability to use project management software.
• Ability to work with minimal supervision, balance multiple tasks, attend to detail, set priorities, and complete assignments on time while providing excellent customer service.
• Organizational, analytical, problem-solving, and issue-resolution skills.
• Strong written and oral communication skills.
• Ability to work closely with healthcare application users, vendors, and technical professionals.
• Ability to translate user requirements into system specifications.
• Understanding of change-management practices and procedures.
• Understanding of technical components and how they relate to applications.
• Ability to perform work-related travel and operate equipment necessary to perform the job.
• Ability to lift up to 40 pounds occasionally; the work involves sitting for most of the workday and also lifting, reaching, and bending.

Nice To Haves

• Epic Resolute Hospital Billing experience.

Responsibilities

• Identify, map, measure, analyze, and improve routine to moderately complex clinical and business processes, problems, and information requirements for assigned Epic applications.
• Analyze current and future workflows and map critical business processes using process reengineering techniques, industry standards, and best practices.
• Prepare business requirements documentation using case diagrams, data flow diagrams, data models, and object models.
• Evaluate whether proposed solutions meet business and clinical needs.
• Translate user requirements into functional and technical design specifications and review them with users for accuracy.
• Prioritize requirements based on business needs and discuss the technological impact of business requirements.
• Configure assigned systems to meet business requirements.
• Develop test plans, test cases, and test scripts; conduct unit, integration, system, and end-user acceptance testing; track problem reports and document outcomes.
• Provide client and support training by developing materials and training trainers and end users as appropriate.
• Monitor system functionality and clinical and business processes, implementing changes as needed.
• Explain application functionality and related systems to users and help them use the full functionality of applications and process flows.
• Develop and maintain product documentation, including workflows, requirements, specifications, installation instructions, test procedures, user manuals, procedures, and troubleshooting guidelines.
• Complete change and quality-control documentation according to department standards.
• Communicate project status and upgrades to clinic users, including potential delays or application downtime.
• Manage multiple user requests, balance priorities, schedule and manage application version upgrades, and serve as a resource for assigned applications.
• Provide application support and troubleshooting and respond to user calls as needed.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible spending accounts for eligible healthcare and dependent-care expenses.
• Adoption assistance and paid parental leave.
• Defined-contribution retirement plans with employer match and other financial wellness programs.
• Educational assistance program.
• Premium pay, including on-call pay, and incentive pay for select positions.
• Opportunity for annual increases based on performance.
• Career development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level