Senior Application Analyst - FT - Days - DIO

Memorial Healthcare

11d

About The Position

This position is responsible for administration and work related to Memorial's business or clinical applications. It provides day-to-day management of complex or large applications and supports system design, build, testing, debugging, and installation. The role maintains advanced knowledge of operational workflows supported by assigned applications and partners with technical experts, vendors, and technology teams to ensure systems continue to meet end-user needs and operational requirements. The Senior Application Analyst handles complex application work, independently resolves end-user inquiries, analyzes operational processes and data, and contributes to application development, deployment, upgrades, and process improvement. The role serves as a subject matter expert for assigned clinical applications, mentors junior analysts, leads or manages application projects, and uses market and industry research to improve system efficiency, customer experience, reporting, and data flow. The position requires critical thinking, decisive judgment, minimal supervision, and the ability to work in a stressful environment.

Requirements

Associate degree in Information Technology required.
Minimum five years of relevant work experience.
Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
Must be able to work in a stressful environment and take appropriate action.
May require specialized knowledge in a business line.
Relevant work experience may substitute for the education requirement.

Responsibilities

Maintain advanced knowledge of operational workflows supported by assigned business or clinical applications.
Maintain assigned applications in partnership with technical experts, vendors, and technology teams to support end users and mitigate functional or operational issues.
Test and troubleshoot existing and proposed systems to resolve or anticipate issues and verify accuracy and compliance with Memorial procedures.
Mentor junior analysts and serve as a technical resource for specialized and complex clinical applications and functions.
Lead vendor selection, data management, and process improvement activities for assigned business applications.
Contribute to system design and upgrades, and guide vendors on patches and upgrades to maintain reliable, up-to-date functionality.
Generate and analyze application reports to inform decision-making, improve efficiency, and outline workflows and processes.
Partner with application management teams and contractors to identify synergies and improvement opportunities, and coordinate with vendors on upgrades and configuration changes.
Manage multiple application projects or serve as project lead for an application module or system requiring substantial subject-matter expertise or certifications.
Perform complex application analysis, including reviewing system capabilities, program intent, output requirements, input data acquisition, reporting methods and structure, and data controls.
Proactively analyze operational processes and data to identify workflow optimization opportunities.
Contribute to application development and deployment planning and identify areas for improvement using available information.
Independently resolve end-user application inquiries and problems, consulting vendors as needed.
Serve as a recognized subject matter expert for an assigned clinical application and manage special projects to advance customer experience, reporting, work flow, and data flow.
Research market and industry information about the use and prevalence of clinical applications in healthcare systems.
Develop or modify established processes and procedures using market and industry research to support application efficiency and improvement.