Dispatcher Jobs

About The Position

Requirements

• High school diploma or equivalent; some college experience preferred.
• Previous experience in customer service or dispatching is a plus.
• Strong communication skills, both verbal and written.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Proficient in using computer systems and Service Titan dispatching software.
• Excellent problem-solving skills and a customer-focused attitude.
• Availability to work evenings, weekends, and holidays.
• Reliable and punctual with a strong work ethic.

Responsibilities

• Answer incoming calls and assess customer needs for emergency plumbing services.
• Schedule appointments and dispatch technicians efficiently to job sites.
• Maintain accurate records of customer interactions and service requests.
• Provide exceptional customer service and support throughout the service process.
• Coordinate with field technicians to ensure timely and effective service delivery.
• Utilize dispatch software to optimize routing and scheduling.
• Handle customer inquiries and resolve issues with professionalism and care.
• Assist in maintaining a clean and organized dispatch area.

Benefits

• Company parties
• Dental insurance
• Health insurance