Lift Operations Dispatcher - Winter 26.27 Seasonal - Full Time

Steamboat Ski Resort • Steamboat Springs, CO

3d

About The Position

The Lift Operations Dispatcher performs a variety of tasks in a fast-paced atmosphere and must learn quickly and interact confidently and professionally with others. A primary function is managing phone-to-radio communications between lift crews, lift supervisors, and lift maintenance. The position also supports lift operations through administrative work, guest and employee communications, operational reporting, and occasional coverage at lifts and ticket checking.

This is a seasonal, full-time position based primarily in Steamboat Springs, Colorado. The role may involve exposure to varying outdoor weather conditions as well as extended periods of sitting and regular use of a computer and other office productivity equipment. Applicants must submit a PDF or Word document of their resume with the online application.

Requirements

• Outgoing personality and ability to deal well with people.
• Ability to work independently with minimal supervision.
• Detail-oriented, accurate work.
• Strong organizational skills, including prioritizing and recognizing urgent situations.
• Computer experience, proficient typing, and familiarity with Microsoft Office products.
• Two years of previous work history or education.
• Ability to communicate clearly in English, verbally, non-verbally, and in writing.
• Ability to maintain positive relationships with guests, co-workers, and management in accordance with Steamboat Ski and Resort Company's Service Excellence standards.
• High school diploma or GED equivalent.
• Must be at least 18 years old.
• Ability to lift and carry up to 30 pounds.
• Ability to sit for long periods, negotiate stairs, and occasionally carry boxes of supplies.
• Ability to read, write, and communicate verbally in English.

Nice To Haves

• Previous clerical or lift experience.
• Ability to ski or snowboard.

Responsibilities

• Assist guests and co-workers in a positive, helpful, and courteous manner.
• Manage the Lift Dispatch program and documentation, including monitoring radios, phones, and ignition.
• Update web information related to grooming and open lifts and trails.
• Work with the snow reporting team to compile, record, and send snow and grooming reports.
• Assist with the guest research program and respond to comments pertaining to lift operations.
• Record and update operational documentation, including the operational matrix, lift phone directory, and lift locker-room book.
• Assist with hiring and onboarding for the lift operations department.
• Correct and record missed punches as part of employee timekeeping.
• Communicate with the department and employees through email, Field Guider, bulletin boards, and digital displays.
• Manage Lift Operations and employee record keeping; scan and shred documents and protect confidential or sensitive information.
• Stay aware of resort activities and events.
• Perform administrative tasks, including compiling meeting notes, conveying messages, issuing vendor day passes, contacting vendors for office machine repairs, making office signs and banners, and managing office supplies and inventory.
• Assist with lift coverage and ticket checking as needed.
• Comply with company policies and procedures and applicable regulatory requirements.
• Perform other duties as assigned.

Benefits

• Free Alterra Mountain Pass for eligible employees and eligible dependents for winter and summer, and a free IKON Pass for eligible employees.
• Discounted skiing and riding for friends and family of eligible employees.
• Vacation and sick time policies for eligible employees.
• Discounts on outdoor gear, apparel, rental cars, and other items.
• Medical, dental, vision, life, AD&D, short-term and long-term disability insurance, EAP, HSAs, and FSAs for Year Round, Flex Year Round, and Season-to-Season employees.
• Apex-MEC minimum essential coverage plan for seasonal employees without an offer of major medical coverage, including preventive visits, urgent care visits, free telehealth, limited hospitalization, prescription drug benefits, and free multilingual behavioral health.
• 401(k) plan with company match.
• Discounted tuition with a partner online university for Alterra Mountain Company employees.
• Paid parental leave of up to six weeks for eligible employees.
• Free regional bus pass.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED