Lift Operations Dispatcher - Winter 26.27 Seasonal - Full Time

Alterra•Steamboat Springs, CO

1d•$22 - $25•Onsite

About The Position

The Lift Operations Dispatcher supports lift operations at Steamboat Resort in a fast-paced environment. The position manages phone-to-radio communications among lift crews, lift supervisors, and lift maintenance, and performs a variety of administrative and operational support tasks. The dispatcher is expected to communicate professionally, learn quickly, work accurately, and assist guests and coworkers courteously. This is a seasonal, full-time position. Work is primarily in Steamboat Springs, Colorado, and may involve indoor and outdoor duties, including exposure to harsh and varying weather. The employee must be able to perform the essential functions with or without reasonable accommodations.

Requirements

Outgoing personality and ability to deal well with people.
Ability to work independently with minimum supervision.
Detail oriented and able to produce accurate work.
Strong organizational skills, including the ability to prioritize and recognize urgent situations.
Computer experience, proficient typing, and familiarity with Microsoft Office products.
Two years of previous work history or education required.
Ability to communicate clearly in English, verbally, non-verbally, and in writing.
Ability to interact and maintain positive relationships with guests, coworkers, and management consistent with Steamboat Ski and Resort Company’s Service Excellence standards.
High school diploma or GED equivalent.
Must be at least 18 years of age.
Able to lift and carry up to 30 pounds.
Must sit for long periods, negotiate stairs, and occasionally carry boxes of supplies.
Able to read, write, and verbally communicate clearly in English.

Nice To Haves

Previous clerical or lift experience is beneficial but not required.
Ability to ski or snowboard is helpful.

Responsibilities

Assist guests and coworkers in a positive, helpful, and courteous manner.
Manage the Lift Dispatch program and documentation, including monitoring radios, phones, and ignition.
Update web information about grooming and open lifts and trails; work with the snow reporting team to compile, record, and send snow and grooming reports.
Assist with the guest research program and respond to comments about lift operations.
Record and update operational documentation, including the operational matrix, lift phone directory, and lift locker room book.
Assist with hiring and onboarding for the lift operations department.
Assist with employee timekeeping by correcting and recording missed punches.
Support department and employee communications through email, Field Guider, bulletin boards, and digital displays.
Manage Lift Operations employee records, scan and shred documents, and protect confidential and sensitive information.
Stay aware of resort activities and events.
Complete administrative tasks, including compiling meeting notes, conveying messages, issuing vendor day passes, contacting vendors for office machine repairs, making office signs and banners, and managing office supplies and inventory.
Assist with coverage at the lifts and ticket-checking support as needed.
Comply with company policies and procedures and applicable regulatory requirements.
Perform other duties as assigned.

Benefits

Free Alterra Mountain Pass for eligible employees and eligible dependents for winter and summer, and a free IKON Pass for eligible employees.
Discounted skiing and riding for friends and family of eligible employees.
Vacation and sick time policies for eligible employees.
Discounts on outdoor gear, apparel, rental cars, and other items.
Medical, dental, vision, life, AD&D, short-term and long-term disability insurance, EAP, HSAs, and FSAs for Year Round, Flex Year Round, and Season-to-Season employees.
Apex-MEC minimum essential coverage plan for seasonal employees without an offer of major medical coverage, including preventive visits, urgent care visits, telehealth, limited hospitalization, prescription drug benefits, and multilingual behavioral health.
401(k) plan with company match.
Discounted tuition with a partner online university.
Paid parental leave of up to six weeks for eligible employees.
Free regional bus pass.