Dispatcher

De Novo HRConsulting & Business Advisory•Louisville, KY

11d

About The Position

An established elevator services company specializing in maintenance, repairs, modernization, and new installations across major brands is seeking a Dispatcher. The Dispatcher coordinates and manages service work to support efficient scheduling, timely service, and effective communication. The role includes handling customer communications, maintaining dispatch information, coordinating with technicians and an answering service, supporting parts and inventory processes, and helping ensure service work meets customer needs and service level agreements.

Requirements

At least two years of experience in a customer service or support role.
Advanced written and verbal communication skills.
Ability to coordinate multiple assignments and projects in a fast-paced environment, including when priorities may conflict, while remaining professional.
High proficiency in Microsoft Office products, including Microsoft Dynamics.

Nice To Haves

Dispatcher experience is preferred but not required.

Responsibilities

Answer and monitor customer phone calls and emails, including the general service inbox.
Update the dispatch system throughout the day.
Monitor service callbacks and repairs and check for updates.
Coordinate with the answering service to process after-hours service or sales requests and dispatch accordingly.
Follow up with technicians throughout the day to identify potential issues and prevent or mitigate service problems.
Communicate with customers about scheduled service, delays, and general questions.
Engage with clients in a friendly and professional manner, actively listen to their concerns, and provide a high-quality customer experience.
Ensure services are completed according to customer needs or requests and meet service level agreements.
Receive and distribute common-carrier small-package service-parts deliveries to service mechanics, including signing for deliveries.
Support inventory management and purchase orders for parts and materials under the direction of the Coordinator.
Assist with recording and collecting supplies and materials provided to drivers, such as gas cards, tools, and key fobs.