Dispatcher

Evergreen Goodwill•Seattle, WA

12d•$25 - $30•Onsite

About The Position

The Dispatcher is responsible for dispatching and coordinating company trucks, trailers, and drivers assigned to stores and attended donation stations. The role directs drivers and assigns tasks to meet schedules and company needs; tracks station, store, and trailer status; communicates with stores, warehouse, outlet, ADS, dock, and management personnel; coordinates special donation pickups, missed donations, and special requests; and processes accident, schedule, and daily reports. The Dispatcher also prepares reports, organizes and monitors projects, supports internal and external customer satisfaction, contributes to team efforts, and practices and promotes workplace safety. The position is based at the Georgetown Operations Center. Standard operating hours are 3:30 AM to 7:30 PM, with varying shift times. The work environment is indoors and outdoors, with variable temperatures and exposure to dust. Physical duties include sitting or standing for extended periods, communicating with employees, and lifting and carrying items weighing up to 30–40 pounds.

Requirements

High school diploma or equivalent; not required.
Ability to read, write, and speak English and communicate effectively verbally and in writing, including with people who have limited English skills.
Ability to operate an in-cab computer system for vehicle tracking and electronic logs.
Working knowledge of vehicle safety and control systems.
Knowledge of DOT regulations governing safe driving and hours of service.
Current Washington State driver's license with a good driving record.
Valid MVR (motor vehicle registration).
Ability to use a mobile phone and learn new job-related technology and software.
Ability to sit or stand for long periods and lift and carry items weighing up to 30–40 pounds.
Ability to perform vision tasks requiring close, distance, color, peripheral, and depth vision, and adjustment of focus.
Reliable attendance.
Organizing, sorting, categorizing, counting, adding, and subtracting skills.
Problem-solving, customer service, prioritization, attention to detail, time management, and multitasking skills.

Responsibilities

Direct drivers and assign tasks to effectively meet schedules and company needs.
Maintain accurate station, store, and trailer status reports.
Communicate effectively with store, warehouse, outlet, ADS, dock, and management personnel.
Maintain contact with ADS sites and track trailer footage at each site.
Coordinate special donation pickups, missed donations, and special requests.
Process accident reports, schedules, and daily reports.
Prepare reports by collecting, documenting, and summarizing information.
Complete projects by planning, organizing, and monitoring assignments.
Build and maintain internal and external customer satisfaction.
Contribute to team efforts by accomplishing related results as needed.
Demonstrate safe work practices, observe safety conditions, and report potential hazards or accidents.
Perform other duties as assigned.

Benefits

Health plan including medical, dental, vision, and prescription coverage.
Employer-paid life, accidental death and dismemberment, and long-term disability insurance for salaried employees.
Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability.
Flexible Spending Accounts (FSA) Plan.
Roth and 403(b) Retirement Savings Plan program.
Paid vacation, nine holidays, and sick time.
Limited paid time off for jury duty and bereavement leave.
Employee discounts.
Employee referral bonus.
Employee Assistance Program (EAP).
Mentorship Program.
Career advancement opportunities.
Paid job training.