DISPATCHER
About The Position
Under the general supervision of the Communications Supervisor, the Dispatcher plans and organizes assigned functions needed to operate and maintain Communications Department activities and services in support of the department’s strategic objectives. The role is expected to perform most work independently and to maintain the confidentiality of all privileged information. The Dispatcher receives and dispatches accurate information through multiple communication channels and frequencies, responds to incoming calls, and coordinates responses for ambulance, fire, police, security, maintenance, grounds, and administration. The role maintains contact with assigned units and records their status and location, coordinates helicopter landings, communicates addresses and locations, and documents incidents using Omnigo report-writing software. It also maintains on-call listings, radio and telephone communications, logs and records, and provides directions and professional assistance to visitors while sharing only need-to-know information. The position supports campus safety, assists law enforcement on campus incidents when authorized, participates in training and emergency response activities, performs clerical support, and carries out other assigned duties. Work is generally performed in an office with moderate noise. Extended hours and irregular shifts may be required; communication services operate 24 hours a day, seven days a week, including weekends and holidays.
Requirements
- High school diploma or General Education Diploma.
- One year of progressive work experience in Communications, or an equivalent combination of education and experience.
- Obtain American Heart Association First Aid/CPR/AED certification within 30 days of hire.
- Successfully pass Employee Health Program requirements and a background investigation.
- Complete required National Incident Management System certifications within 30 days of hire.
- Complete Omnigo online courses and hands-on training within 30 days of hire.
- Knowledge of applicable tribal, federal, state, county, and local laws and regulations, including Joint Commission Accreditation.
- Knowledge of business English, spelling, grammar, punctuation, and mathematics.
- Knowledge of reporting systems, the community and hospital campus, communication-center panels and alarms, alarm-system policies, police ten codes, and portable radio operation.
- Ability to communicate effectively in English, verbally and in writing, with staff and the public.
- Ability to establish and maintain professional relationships with people of varying social and cultural backgrounds and with coworkers at all levels.
- Ability to work effectively with others and demonstrate empathy, enthusiasm, and team-building skills.
- Ability to answer questions and provide assistance and information.
- Ability to maintain strict confidentiality, work independently, meet strict timelines, and speak clearly and concisely.
- Ability to think and act quickly, calmly, and accurately in emergencies; handle stressful incidents; and complete excellent documentation.
- Skill in operating business computers and office machines in a Windows environment, including Word, Excel, Access, and presentation software such as PowerPoint.
- Skill in preparing, reviewing, and analyzing reports; multitasking efficiently; and analyzing problems, projecting consequences, identifying solutions, and implementing recommendations.
- Regularly walk, sit, reach with hands and arms, and talk or hear; frequently walk and/or run; occasionally stand, stoop, kneel, crouch, or crawl; and occasionally lift or move up to 25 pounds.
Nice To Haves
- Ability to speak the Navajo language and/or familiarity with the Navajo Way.
Responsibilities
- Help provide a safe and secure environment for patients, visitors, and staff.
- Receive and dispatch accurate information to the appropriate departments or personnel using multiple communication channels and frequencies.
- Respond to incoming calls quickly, efficiently, and accurately.
- Process and prioritize calls for ambulance, fire, police, security, maintenance, grounds, and administration.
- Maintain contact with assigned units and track their status and location.
- Coordinate helicopter landings and communicate accurate addresses and locations.
- Prepare written incident reports using Omnigo report-writing software.
- Maintain accurate on-call listings for departments.
- Maintain radio and telephone communications with security personnel, dispatchers, and other units.
- Maintain records and logs of radio transmissions, telephone calls, key logs, and other required information.
- Assist law enforcement with incidents on the hospital campus when authorized by the Administration Department or a designated administrator, or as established by policy and procedure.
- Provide professional assistance and directions to visitors, sharing only need-to-know information with visitors and patients.
- Participate in and attend in-services and educational programs.
- Comply with organizational policies and procedures and maintain strict confidentiality.
- Notify the supervisor of needed materials and supplies.
- Perform clerical support, including typing, filing, faxing, and copying.
- Assist with the Emergency Response Team, committees, and groups as directed.
- Perform other duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
