Dispatcher

Foundation Building Materials•Phoenix, AZ

10d

About The Position

At Foundation Building Materials (FBM), Dispatchers coordinate drivers, routes, and deliveries to support smooth daily operations. The role schedules and dispatches delivery crews safely and efficiently while maximizing branch profitability, distributes delivery orders to warehouse and delivery staff, and uses Department of Transportation (DOT) dispatch software to meet FBM compliance targets. Dispatchers verify delivery materials and information before trucks leave the warehouse, address logistical or customer-service issues, and monitor labor costs for deliveries. The position also builds and maintains customer relationships, communicates delivery status and concerns to customers, sales, and management, and attends required delivery and company meetings. Dispatchers are expected to follow company policies and DOT and OSHA standards, support the company’s values, and perform other duties as assigned.

Requirements

Strong computer knowledge and data-entry skills.
Ability to perform basic math quickly and accurately.
Assertiveness and demonstrated ability to take charge and be proactive when necessary.
Strong written and verbal communication skills.
Ability to read a road or geographical map quickly and accurately and communicate directions to others.
Effective telephone skills, including being polite, organized, and asking questions.
Flexibility and adaptability in personal work schedule and product/delivery scheduling.
Strong organizational skills.
Positive, can-do attitude toward job assignments.
Effective interpersonal skills with customers and peers.
Ability to follow instructions with limited guidance.

Nice To Haves

Bilingual Spanish skills preferred.
Building products knowledge strongly preferred.
Previous experience preferred.

Responsibilities

Schedule and dispatch delivery crews safely and efficiently while maximizing branch profitability.
Accurately communicate and distribute delivery orders to branch warehouse and delivery staff.
Use and maintain DOT dispatch software to achieve above-target FBM compliance percentage.
Instruct drivers when logistical or customer-service issues arise.
Call to confirm the address, materials, stocking conditions, and other required information for every delivery before the truck leaves the warehouse.
Manage material accuracy and verification for each truck before delivery.
Monitor and report labor costs for each delivery as needed or requested.
Establish, build, and maintain customer relationships.
Communicate delivery statuses effectively with customers, sales, and management.
Maintain professional, courteous, ongoing contact with customers before, during, and after a sale.
Communicate concerns or issues directly to the Branch Manager.
Attend required meetings related to deliveries and the company.
Support company values in safety, customer focus, teamwork, integrity, and being a company of choice for employees and customers.
Follow company policies and procedures and DOT and OSHA standards.
Perform other duties as assigned.