CSR/Dispatcher I

PABCO Building Products•Redmond, OR

4d•$22 - $24

About The Position

Basalite Building Products, LLC is hiring a CSR/Dispatcher I to provide customer service and dispatching support for its location. Under the supervision of the Office Manager, this role dispatches delivery trucks to customer jobsites, works with drivers to ensure accurate and timely deliveries, communicates delivery details to customers, processes customer orders, invoices and credits, directs accounts-receivable requests, dispatches customer pickups, and provides marketing assistance to the location sales teams. The position also assists walk-in Commercial and Retail customers and supports the company’s Core Values of Integrity, Safety, Respect, Customer Focus, Quality, Innovation and Financial Success. Other related duties may be assigned. The role processes sales orders and order changes in SAP; manages delivery notes, customer pricing updates, invoices and credits; maintains delivery and marketing-material records; and coordinates customer requests with Sales Teams. It requires regular, predictable attendance and adherence to company and regulatory safety rules. The work takes place in an office environment with moderate noise and exposure to indoor and outdoor weather and temperatures. Appropriate personal protective equipment is required. The position is regular and full-time, with a stated pay range of $22.00–$24.00 per hour, depending on experience and qualifications. Selected candidates are subject to pre-employment drug screening and a background check.

Requirements

High school education or equivalent.
Strong organization skills for managing personal tasks and repetitive duties in a dynamic environment.
Good reading, writing, and mathematical skills.
Ability to communicate effectively with peers, customers, and superiors.
Strong communication, teamwork, decision-making, and interpersonal skills.
Demonstrated commitment to consistently delivering high-quality customer service.
Working knowledge of an office environment and experience using a multi-line phone system, personal computer, printer, calculator, copier, and facsimile machine.
Ability to meet the physical demands of standing, walking, sitting, talking/listening, climbing or balancing, stooping, kneeling, crouching or crawling, reaching, and lifting up to 25 pounds.
Predictable and regular attendance.
Successful completion of a pre-employment drug screen; a background check is required for selected candidates.

Nice To Haves

Some college-level coursework.
Two years of customer service experience.
Experience in the concrete block and/or sack industry.
SAP experience.
Truck dispatching experience.
Sales experience.
Bilingual in Spanish.

Responsibilities

Dispatch delivery trucks to customer jobsites in a timely manner.
Coordinate with delivery drivers to ensure accurate and on-time deliveries.
Communicate delivery dates and times to customers, proactively arrange delivery dates, and relay information to the team.
Maintain a daily delivery log.
Answer calls courteously and refer them to the appropriate parties.
Process customer and sales-representative sales orders and change orders, including setting up order, terms, payer, and pre-lien information in SAP.
Enter sales orders and change orders into SAP and distribute copies to the appropriate departments.
Issue invoices, returns for credit, and credit and debit memos according to company policies.
Update delivery notes to reflect loading changes and inventory shortages.
Process requests for new-material setup in SAP and notify the Yard Supervisor.
Assist Sales Teams in managing location pricing in SAP and prepare and enter annual pricing increases.
Process customer credits as required by Accounts Receivable.
Process and mail daily invoices and credits.
Develop working knowledge of company products and procedures, including recommended installation requirements.
Provide marketing support for samples, catalogs, and information requests, and help maintain marketing-material inventory.
Work with Sales Teams to coordinate customer requests and provide customer service.
Assist walk-in Commercial and Retail customers.
Attend safety meetings, follow safety rules, and ensure hazardous conditions are reported and corrected.
Maintain predictable and regular attendance and perform other duties assigned by the company or its representatives.