CSR I

Simmons Foods•Siloam Springs, AR

About The Position

The CSR I supports the Order Center by completing daily duties that serve customers through receipt and entry of orders. This salary non-exempt role processes orders received through EDI, email, fax, and phone, and supports accurate, timely deliveries through data entry, date changes, error correction, and handling related documentation. The role follows internal controls for customer purchase orders, credits, and rebills and may also support direct order entry, accounts receivable processing, or logistics appointment line responsibilities, depending on the assigned business unit. The CSR I works closely with customers and coordinates with Supply Chain, Plant, and outside warehouses to resolve issues involving product availability, pricing, lead times, and delivery. The role maintains customer-interaction records, key indicators, and reports; prepares or contributes to reports; and writes or maintains Order Center Standard Work Instructions. The position also contributes to team development and implementation of team concepts, programs, policies, and best practices, and supports Simmons operating systems, including quality, security, office environment, company policies, and LEAN. The role involves computer work, communicating with customers by phone or email, visually verifying information, and presenting information to groups. Domestic travel between facilities or work-sites may be required and may involve overnight stays. PPE is required as specified by the facility being visited. Other duties may be assigned in support of business objectives.

Requirements

High school diploma or equivalent.
0–2 years of experience in a Customer Service Representative role.
Strong interpersonal, communication, and negotiation skills.
Ability to enter and locate information on a computer, communicate with customers by telephone and/or email, visually verify information, and present information to groups.
Ability to travel domestically between multiple facilities or work-sites, possibly requiring overnight stays.
Use personal protective equipment as required by the facility being visited.

Nice To Haves

Preference for experience in a food processing organization.
Enrollment in LEAN, BEST 212, and other training and development opportunities through Simmons University is highly recommended upon employment.
Military experience is valued; veterans are welcome to join the team.

Responsibilities

Process orders received through EDI, email, fax, and phone.
Complete daily order processing, including data entry, date changes, error correction, and printing and filing related documentation.
Follow internal control procedures when processing customer purchase orders, credits, and rebills.
Communicate and follow up with customers to resolve issues involving product availability, pricing, lead time, and delivery.
Coordinate with Supply Chain, Plant, and outside warehouses.
Maintain accurate records and tracking of customer interactions, key indicators, and reports for assigned business units.
Prepare or contribute to reports accurately and on time, obtaining additional data from other personnel as needed.
Write or maintain Standard Work Instructions for the Order Center.
Depending on the assigned business unit, perform direct order entry, accounts receivable processing, and/or logistics appointment line responsibilities.
Participate in team meetings and contribute to the development, communication, and implementation of team concepts, programs, policies, and best practices.
Maintain familiarity with Simmons operating systems and communicate concerns and improvement ideas.
Perform other duties as necessary in support of business objectives.