CSR Warehouse I - Ssc

Mohawk Industries • San Francisco, CA

5d

About The Position

Dal-Tile, a subsidiary of Mohawk Industries, is hiring a Customer Service/Warehouse Associate to support the operation of its Sales Service Center. The role combines walk-in customer service, sales transactions, office administration, order processing, and warehouse work. Duties include assisting customers with order requirements and product selections, resolving complaints, handling payments and receipts, maintaining sales and inventory records, processing orders, and receiving, moving, and replenishing material. The position may involve daily operation of forklift and/or crane equipment. The associate is also responsible for maintaining a clean, organized, and safe facility and reporting accidents or unsafe conditions. Expected base pay is $18.08–$22.60 per hour at commencement of employment; actual base pay is determined individually. Other compensation may include commissions, incentives, bonuses, and company-sponsored benefit programs.

Requirements

• High school diploma or equivalent experience.
• At least 1 year of customer service experience and warehouse experience.
• Forklift experience.
• Competencies in organization, math, time management, computer skills, attention to detail, customer service, and safety awareness.
• Ability to regularly lift 15–30 pounds and, at times, safely lift up to 70 pounds; material over 36 inches long or over 70 pounds requires a team lift.
• Ability to stand, use hands, reach, walk, stoop, kneel, crouch, or crawl; may also need to sit, climb, balance, talk, or hear.
• Close vision, peripheral vision, and ability to adjust focus.

Responsibilities

• Assist walk-in customers with order requirements, inquiries, samples, product selection, sales transactions, and payments.
• Address and resolve customer complaints, including returns and order errors.
• Process payments and receipts; reconcile daily sales reports and cash box, prepare bank deposits, balance petty cash, prepare performance reports, update customer records, and create vendor orders.
• Enter customer orders, create plant or regional distribution center orders, and complete stock replenishment orders.
• Prepare sales slips and produce daily sales reports.
• Pull and assemble customer orders; verify outbound orders for accuracy and completeness.
• Check inventory, restock and label vendor products, maintain displays, move, store, and replenish material, and conduct daily cycle counts.
• Receive and unload inbound material, process shipments, stock material, handle customer returns, and notify management of damaged shipments for freight claims.
• Operate crane and forklift equipment.
• Maintain a clean and organized facility, including sweeping, trash removal, restroom cleaning, and general office maintenance.
• Follow safety rules and report accidents, unsafe conditions, and unsafe acts to management.
• Perform other related duties as required.

Benefits

• Company match on 401(k).
• Employee purchase discount.
• Tuition reimbursement.
• Comprehensive benefits package.
• Career opportunities and an environment of creativity and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED