CSR Warehouse II - Ssc

Mohawk Industries•Sarasota, FL

About The Position

Dal-Tile, a subsidiary of Mohawk Industries, is hiring a CSR Warehouse Associate II to coordinate effectively and efficiently between the company and its customers while providing a high level of service and support. The role combines customer account support and sales order processing with a variety of warehouse material-handling duties. It involves assisting walk-in customers, answering inquiries, providing samples, completing sales transactions, and resolving product or service issues. Warehouse duties include assembling and checking customer orders, checking inventory, restocking and labeling products, maintaining displays, moving and replenishing materials, and conducting daily cycle counts. The position also handles inbound receiving and unloading, shipment and stock processing, customer returns, and reporting damaged shipments to management for freight claims. The employee operates forklift equipment and supports customer accounts through order entry and inquiry, product information, order status, pricing, stock checks, and transportation management. The role provides customer service for a high volume of inbound calls using an Automated Call Distribution (ACD) system, keys in orders, processes faxes, prepares reports, and coordinates with internal teams and SSCs to resolve customer inquiries and order issues from order entry through delivery. The employee may also participate in special projects and perform additional duties as required. Eligible new hires receive a $750 sign-on bonus in three installments: $250 upon starting, $250 after 90 days, and $250 after 180 days of employment.

Requirements

High school diploma or GED equivalency.
At least 1 year of customer service experience.
Certified Forklift Operator.
Excellent oral and written communication skills and the ability to interact effectively with individuals at all levels of the organization.
Conversational and professional voice quality.
Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
Strong organizational and problem-solving skills.
Strong interpersonal relationship-building skills.
Moderate-level computer skills in Word and Excel.

Nice To Haves

Customer account management experience or focus.
Prior tile industry knowledge.
3 or more years of previous warehouse experience.

Responsibilities

Pull and assemble customer orders, and check outbound orders for accuracy and completeness.
Check inventory, restock and label vendor products, maintain displays, move, store, and replenish materials, and conduct daily cycle counts.
Receive and unload inbound material; process inbound shipments and stock material; process customer returns; and notify management of damaged shipments for freight claims.
Operate forklift equipment.
Provide customer account support, including order entry and inquiries, product information, order status, pricing, stock checks, and transportation management.
Serve walk-in customers, answer customer inquiries, provide samples, complete sales transactions, and resolve product or service issues.
Handle a high volume of inbound customer calls using an Automated Call Distribution (ACD) system.
Key in orders, process faxes, and prepare reports.
Coordinate with internal teams and SSCs to address customer inquiries and order issues from order entry through order delivery.
Participate in special projects and perform additional duties as required.