CSR Warehouse II - Ssc

Mohawk Industries•Traverse City, MI

About The Position

Dal-Tile, a subsidiary of Mohawk Industries, is seeking a Customer Service/Warehouse Associate to support the operation of a Sales Service Center. The role combines customer service and office administration with warehouse duties, including assisting walk-in customers, completing sales transactions, and handling materials. Daily use of forklift and/or crane equipment may be involved. The position includes serving customers and addressing complaints; processing payments, receipts, reports, and orders; and performing warehouse functions such as assembling orders, checking inventory, receiving and stocking shipments, and handling returns. The associate also helps maintain a clean, organized, and safe facility. The role requires regular standing, walking, reaching, and other physical activity, as well as lifting materials.

Requirements

High school diploma or equivalent experience.
At least 1 year of customer service experience and warehouse experience.
Forklift experience.
Organization, math, time management, computer, attention-to-detail, customer-service, and safety-conscious skills.
Ability to regularly lift 15–30 pounds and, at certain times, safely lift up to 70 pounds.
Tile boxes or other material longer than 36 inches or weighing more than 70 pounds require a team lift.
Ability to perform the physical activities described, including standing, using and reaching with hands and arms, walking, stooping, kneeling, crouching, or crawling; the role may also involve sitting, climbing, balancing, talking, and hearing.
Close vision, peripheral vision, and ability to adjust focus.

Responsibilities

Assist customers with order requirements, inquiries, samples, product selection, sales transactions, and payments.
Address and resolve customer complaints, including returns and order errors.
Process payments and receipts; reconcile DSRs and the cash box; prepare bank deposits; balance petty cash; and prepare performance reports.
Update customer master files and create vendor orders.
Enter customer orders, create plant/RDC orders, and complete stock replenishment orders.
Prepare sales slips and produce daily sales reports.
Pull and assemble customer orders and check outbound orders for accuracy and completeness.
Conduct inventory stock checks and daily cycle counts; restock and label vendor products; maintain displays; and move, store, and replenish material.
Receive and unload inbound material, process shipments, stock material, process customer returns, and report damaged shipments to management for freight claims.
Operate crane and forklift equipment.
Maintain a clean and organized facility, including sweeping, removing trash, cleaning restrooms, and performing general office maintenance.
Follow safety rules and report accidents, unsafe conditions, and unsafe acts to management.
Perform other related duties as required.