CSR Warehouse I (FT)

Dal-Tile•South San Francisco, CA

About The Position

Dal-Tile, a subsidiary of Mohawk Industries, is hiring a Customer Service/Warehouse Associate to support the operation of a Sales Service Center. The role combines customer service and office administration with warehouse and material-handling duties. The associate serves walk-in customers, helps determine order requirements, completes sales transactions, handles payments and returns, and performs administrative and product-order tasks. Warehouse work includes receiving, moving, stocking, assembling, checking, and replenishing material. The position may involve daily use of forklift and/or crane equipment. The expected base pay range at the commencement of employment is $17.84 to $22.31 per hour. Actual base pay is determined individually; compensation may also include commission earnings, incentives, discretionary bonuses, other incentive packages, and company-sponsored benefits. Dal-Tile describes a family-friendly work environment, opportunities for promotion from within, and a benefits package that includes examples such as a 401(k) company match, employee purchase discount, and tuition reimbursement. The role requires regular standing, hand use, reaching, and walking, as well as occasional sitting, climbing, balancing, stooping, kneeling, crouching, or crawling. The associate regularly lifts up to 15–30 pounds and may sometimes need to safely lift up to 70 pounds. Tile boxes or other materials longer than 36 inches or weighing more than 70 pounds require a team lift. Specific vision abilities include close and peripheral vision and the ability to adjust focus. Reasonable accommodations may be made for individuals with disabilities.

Requirements

High school diploma or equivalent experience.
At least 1 year of customer service experience.
At least 1 year of warehouse experience.
Forklift experience.
Ability to regularly lift 15–30 pounds and, at times, safely lift up to 70 pounds; materials longer than 36 inches or weighing more than 70 pounds require a team lift.
Ability to perform the stated physical activities, including standing, hand use, reaching, walking, and potentially stooping, kneeling, crouching, crawling, sitting, climbing, or balancing.
Close vision, peripheral vision, and ability to adjust focus.

Responsibilities

Serve walk-in customers; determine order requirements; answer inquiries; provide samples and selection assistance; complete sales transactions and accept payments.
Address and resolve customer complaints, returns, and order errors.
Process payments and receipts; reconcile daily sales reports and cash box; prepare bank deposits; balance petty cash; prepare performance reports; update customer master files; and create vendor orders.
Enter customer orders, create plant or RDC orders, and complete stock-replenishment orders.
Prepare sales slips and produce daily sales reports.
Pull and assemble customer orders; check outbound orders for accuracy and completeness; conduct inventory stock checks and daily cycle counts; restock and label vendor products; maintain displays; and move, store, and replenish material.
Receive and unload inbound material; process inbound shipments; stock material; process customer returns; and notify management of damaged shipments for freight claims.
Operate crane and forklift equipment.
Maintain a clean, organized facility through sweeping, trash removal, restroom cleaning, and general office maintenance.
Follow safety rules and report accidents, unsafe conditions, and unsafe acts to management.
Perform other related duties as required.