CSR I

Work at Simmons•Siloam Springs, AR

About The Position

The CSR I supports the Order Center by completing daily duties to serve customers through receipt and entry of orders. The position processes orders received by EDI, email, fax, and phone, and supports accurate and timely deliveries through data entry, date changes, error correction, and preparation and filing of related paperwork. Depending on the assigned business unit, responsibilities may also include direct order entry, accounts receivable processing, and logistics appointment-line duties. The role works closely with customers and internal partners to resolve issues involving product availability, pricing, lead times, and delivery. It coordinates with Supply Chain, Plant, and outside warehouses; maintains accurate customer-interaction records, tracking information, indicators, and reports; and prepares or contributes to reports. The CSR I also writes or maintains Order Center Standard Work Instructions, participates in team activities and meetings, and supports consistent best practices and company operating systems. This is a salary non-exempt position.

Requirements

0–2 years of experience in a Customer Service Representative role.
High school diploma or equivalent.
Strong interpersonal, communication, and negotiation skills.
Ability to use a computer to enter and locate information and to communicate with customers by telephone and electronic mail.
Ability to visually verify information, often in small print.
Ability to present information to small or large groups.
Domestic travel between multiple facilities or work-sites, possibly requiring overnight stays.

Nice To Haves

Preference for experience in a food processing organization.
Enrollment in LEAN, BEST 212, and other developmental training opportunities through Simmons University is highly recommended upon employment.
Military experience is valued; veterans are welcome to join the team.

Responsibilities

Process orders received through EDI, email, fax, and phone.
Complete daily order processing, including data entry, date changes, error correction, and printing and filing related documentation.
Perform assigned tasks to ensure accurate and timely order processing.
Follow internal control procedures when processing customer purchase orders, credits, and rebills.
Communicate and follow up with customers as needed to resolve issues involving product availability, pricing, lead time, or delivery.
Coordinate with Supply Chain, Plant, and outside warehouses.
Maintain accurate records and tracking of customer interactions, key indicators, and reports for assigned business units.
Prepare or contribute to reports accurately and on time, and contact other personnel for additional reporting data as needed.
Write or maintain Standard Work Instructions for the Order Center to support consistent best practices.
Perform assigned business-unit duties that may include direct order entry, accounts receivable processing, or logistics appointment-line responsibilities.
Participate in team development, communication, implementation of team concepts and policies, coordination of work, and appropriate team meetings.
Maintain familiarity with Simmons operating systems and support them, including communicating concerns and improvement ideas.
Perform other duties as necessary in support of business objectives.