CSR I

BANKNORTH•Oakes, ND

About The Position

The CSR I serves as a primary customer contact, delivering professional banking services and support through transactions, problem-solving, and providing product and banking information. The role follows established bank policies and procedures and requires integrity, trustworthiness, and confidentiality. The CSR I processes teller transactions for lobby, drive-up, and telephone customers; maintains a balanced cash drawer and appropriate cash limits; and assists customers with account-related needs. The position requires ongoing learning about BankNorth products and services, flexibility and multitasking as priorities shift, and protection of confidential customer and bank information. The CSR I also supports colleagues, represents the bank professionally in community affairs, follows opening and closing procedures, and participates in relevant training and bank meetings. The work environment involves interacting with others and is usually quiet. The employee must communicate effectively, use hands to handle a keyboard, telephone, papers, files, and other objects, and be able to review detailed documents and computer screens. The role also involves standing, walking, sitting, reaching, and occasionally lifting or moving up to 40 pounds.

Requirements

High school diploma or equivalent.
Basic math proficiency.
Computer and keyboard proficiency, including Microsoft Word and Excel, Windows, and the Internet.
Accuracy, alertness, good judgment, courtesy, tact, patience, and professionalism.
Ability to maintain the confidentiality and security of customer conversations and information, bank information, records, and proprietary systems.
Ability to speak effectively, listen actively, and express thoughts clearly and thoroughly.
Ability to share and explain pertinent information effectively with bank employees.
Willingness to collaborate and cooperate with others and maintain effective working relationships with co-workers.
Work stability, self-sufficiency, self-motivation, satisfactory attendance and punctuality, and flexibility in work schedule.
Positive attitude, leadership skills, and strong customer orientation.
Ability to communicate effectively, stand, handle a keyboard, telephone, papers, files, and other objects, and walk, sit, and reach with hands and arms.
Ability to occasionally lift or move up to 40 pounds.
Ability to review detailed documents and read computer screens.

Nice To Haves

Cash handling experience.

Responsibilities

Process teller transactions for lobby, drive-up, and telephone customers accurately, efficiently, courteously, and in a timely manner.
Maintain a balanced cash drawer and stay within appropriate cash limits.
Provide customers with account-related assistance.
Continuously learn about BankNorth products and services.
Adapt and multitask as daily priorities shift.
Protect the confidentiality of customer conversations and information, as well as proprietary bank information.
Deliver consistent, superior customer service in accordance with BankNorth standards.
Respond to customer inquiries and requests or direct customers to appropriate resources.
Support and serve co-workers to maintain and enhance customer service.
Represent BankNorth professionally in community affairs and civic organizations.
Follow established opening and closing procedures.
Participate in training and bank meetings related to the position.